Gurugram, Haryana, India
IT Support Professional with 5+ years of experience providing exceptional technical assistance and troubleshooting in various IT environments. IT equipment management, and on- and off-boarding processes. • Proficient in supporting local and remote users, ensuring seamless operation and addressing technical issues promptly. Skilled in devices and configurations management, including iOs and MacOS systems.Along with Okta and Jamf admin management. • A patient and flexible team player with excellent communication skills, adept at collaborating with cross-functional teams to achieve organisational goals. • Demonstrated expertise in managing operating systems, virtualisation support, and logical problem-solving. Well-organized and detail-oriented and highly motivated. • Committed to providing top-notch support and constantly enhancing technical knowledge to stay up-to-date with emerging technologies. Possessing an open mindset and the ability to adapt quickly in dynamic environments. Let's connect and explore opportunities to leverage my skills and experience in providing exceptional IT support.
• Configure & maintain Windows and Mac devices via Airwatch & Jamf Pro along with printers, mobile devices and network equipments. • Provide technical support (level-2) across APAC region . • Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques. • Troubleshot issues on device-specific problems, network performance, and internet connectivity. • Identified and solved technical issues with variety of diagnostic tools like-JAMF PRO along with OKTA and Meraki dashboard.
Technical Advisor
As a service engineer