Lagos State, Nigeria
If this is your first time coming across my profile, you're probably here because something caught your eye. Maybe the tech background. Maybe the newsletter. Either way, you're in the right place. I'm a Microsoft Cloud & Web Hosting Specialist with over 5 years of hands-on experience helping businesses scale with seamless technical solutions across Domain and Web Hosting, Website Design, Google Workspace, Microsoft 365, Exchange Online, Microsoft Teams, Networking, Active Directory, and DNS Server. I don't just fix technical problems. I translate them. I sit at the intersection of technology and business, bringing a Product Management lens that bridges the gap between technical teams and the goals that actually matter to the people running the business. But somewhere along the way, I realized something most people in tech don't talk about enough. Being exceptional at your job will only take you so far. What takes you further is knowing how to protect your energy, your ambition, and your sense of self while you do it. That realization is what gave birth to The Balanced Hustle, a newsletter for driven professionals who want to grow their careers without growing out of themselves. We have honest conversations about work-life balance, career development, and everything that happens behind the polished LinkedIn posts. Beyond my 9-5, I'm available for: 🎤 Speaking engagements on tech, career growth & professional balance 🤝 Brand collaborations & partnerships that align with my audience 💡 Consulting & mentoring the next generation of tech professionals If any of that resonates, my DMs are always open.
After almost a year of working closely with clients and internal teams, I transitioned into the Senior Associate, Product Management role…. a move that’s been both exciting and growth-filled. In this role, I’m at the intersection of product, customer success, and innovation, helping clients get the most value out of Cybervergent’s security solutions. I lead product demos, onboard new clients, and work directly with cross-functional teams to refine our product experience based on real user feedback. Every day feels like a new opportunity to help businesses understand that great technology only matters when people truly know how to use it.
I joined Cybervergent as an Associate, Product Management, eager to bridge the gap between our product and the people who use it. From my very first client demo to managing onboarding sessions and handling product-related inquiries, I learned the importance of listening deeply to user needs. I became a go-to person for product walkthroughs and feature explanations, often turning complex concepts into simple, relatable conversations. That experience shaped how I now approach every customer interaction not just as support, but as a chance to make technology feel human and helpful.
- Supported Microsoft 365 customers with advanced security and compliance configurations, focusing on Microsoft Purview solutions like Data Loss Prevention (DLP), eDiscovery, Sensitivity Labels, and Information Protection. - Assisted clients in setting up compliance center policies, retention labels, and audit log searches. - Provided expert guidance on Insider Risk Management, Defender for Office 365, and secure collaboration within Teams and SharePoint. - Ensured clients met industry regulatory standards by advising on policy implementation and secure data governance. - Actively participated in case triage, root cause analysis, and internal training to drive customer success. Key Skills: Microsoft Purview, DLP, Sensitivity Labels, Audit Logs, Compliance Center, Insider Risk
-Delivered advanced technical support for Microsoft Exchange Online, assisting enterprise customers with mail flow, mailbox migration, transport rules, retention policies, and calendar-related issues. Investigated and resolved issues involving Outlook connectivity, Autodiscover, mobile device access, and hybrid configurations. - Provided in-depth troubleshooting for IMAP/POP, SPF/DKIM/DMARC settings, and secure mail flow. - Collaborated with cross-functional teams to escalate unresolved issues and improve service efficiency. - Maintained up-to-date documentation, contributed to internal knowledge base, and mentored junior engineers. Key Skills: Exchange Online, PowerShell, IMAP/POP, Hybrid Exchange, Autodiscover, Troubleshooting
• Leading and mentoring a team of account managers, providing guidance and support to help them meet their performance goals. • Lead contract renewal negotiations, ensuring favorable terms for both the client and the organization. • Conduct performance reviews, set individual and team goals, and help team members overcome challenges in client relationships. • Develop and implement strategies to improve customer retention and loyalty, ensuring that clients are not only satisfied but also advocates for your company. • Tracking the performance of account managers, ensuring they meet KPIs, and driving continuous improvement in customer service and accounting. • Working with sales, marketing, and product teams to ensure alignment of client needs and to deliver tailored solutions. • Handle complex negotiations for strategic clients, working closely with legal, sales, and finance teams to ensure compliance and alignment with business goals. • Identify growth opportunities within existing accounts, focusing on expanding services and increasing revenue streams through strong client relationships. • Leverage CRM tools and data analytics to track client engagement, satisfaction levels, and service usage. Use this data to predict potential risks of client churn and identify opportunities for account growth. • Create comprehensive reports and dashboards to present to senior management, outlining client performance, revenue forecasts, and potential areas for improvement. • Analyzing client feedback and data to drive strategies that improve retention and customer satisfaction
• Prospected new business at multiple conferences and in several school districts, utilizing various presentations. • Developed solution-based approaches to problems encountered by students traveling abroad with teachers. • Offer solutions that help clients grow, positioning the company as a key partner in their success. • Contribute to the company’s revenue by expanding existing accounts, negotiating contract renewals, and minimizing churn. • Meet or exceed sales targets by maintaining high-value client relationships and driving business growth • Tailor solutions to meet each client’s unique needs, offering a personalized approach that enhances satisfaction. • Troubleshoot any issues the client may face, ensuring swift resolution to maintain service quality. • Advocate for the client’s needs within the organization, ensuring their voice is heard when it comes to product development, service offerings, or customer service improvements. • Regularly track client account performance, service usage, and satisfaction levels to anticipate potential challenges and growth opportunities. • Use data analytics to forecast revenue and identify any risk of churn or dissatisfaction. • Manage renewals efficiently to avoid service disruptions and ensure continued business partnerships. • Analyzing client feedback and data to drive strategies that improve retention and customer satisfaction.
In my role, I successfully resolved hosting, SSL, and platform-related issues, ensuring optimal website performance and security for the organization. I adeptly handled front-end and back-end requests, implemented content updates, and consistently generated innovative ideas to enhance customer satisfaction. With my strong technical skills, I efficiently resolved clients' technical issues and provided comprehensive support on various aspects, including website, FTP, domains, hosting, cPanel, and more. Utilizing multiple communication channels such as tickets, telephone, email, social media, and LiveChat, I delivered frontline support, addressing inquiries and concerns promptly. My extensive knowledge of DNS, cPanel, WordPress, CSS, Jetpack, WHM, WooCommerce, themes, plugins, and FTP enabled me to provide effective solutions. Additionally, I successfully converted potential customers into new clients, contributing to business growth. Recognizing my expertise and dedication, I was promoted as a sub-unit lead, where I trained, mentored, and provided clear direction to new support employees, fostering a high-performance team.
As a customer support representative, I provided front-line assistance through various channels and efficiently troubleshooted technical and non-technical issues for customers' domains, web hosting plans, and services. I excelled in handling level one escalation issues and willingly took on additional responsibilities to contribute to the team's success. By effectively converting potential customers into new ones and attending to billing-related concerns, I played a pivotal role in driving sales and ensuring customer satisfaction. With my dedication and commitment to delivering exceptional support, I consistently added value to the organization and made a positive impact on customer experiences.
As a Customer Support Intern at Whogohost Limited, I gained valuable experience providing exceptional customer support in the web hosting industry. I handled inquiries and resolved technical issues through various channels while delivering prompt and professional service. Working alongside the customer support team, I assisted in resolving level one escalation issues and performed miscellaneous job-related duties to contribute to team effectiveness. I successfully converted potential customers by effectively communicating the value of our web hosting services, resulting in increased sales and revenue. My internship at Whogohost allowed me to make a positive impact on customer experiences, troubleshoot technical issues, and support company growth. I am proud of the contributions I made as a Customer Support Intern.