San Francisco Bay Area
Specialized in data operations within the robotic sector
S2 promotion within the first performance review cycle
● Elevated the site's NPS (Net Promoter Score) from an initial average of 40% to an outstanding average above 80%, significantly enhancing customer satisfaction, loyalty, and awareness ● Maintained consistency in key metric performance record, achieving a perfect 0% PCS (Poor Customer Service) over a span of 30+ consecutive weeks ● Led as a team lead in driving consistent and efficient monthly growth, implementing effective customer engagement strategies that resulted in a weekly increase of over 15% in site volume. ● Implement strategic decisions by analyzing weekly data trends in Tableau and Amazon QuickSight to optimize site performance for customer in their value, feedback, and service reliability