Greater Innsbruck
- 20+ years of experience in various roles/industries/technologies - 15+ years of experience working in international companies and across Europe, Middle East, Africa, Americas - Combination of business knowledge and IT expertise - Solid communication & relationship building skills with senior business and technical decision makers as well as 'hardcore' technicians/developers - Strong problem solving skills with no shy from ambiguity or conflicting objectives - Ability to orchestrate teams to solve complex problems and collaborate with virtual teams, cross-functional groups and team members - Project/Program Management experience - Technology Evangelist - Cloud (AWS and Azure), but a strong MSFT on-prem background as well as huge OSS experience
Our mission at LoMoX GmbH is to find the right solution for our customers. No matter if it's about moving to the Cloud, manage an existing on-premises or cloud environment, as well as individual software solutions.
Helping partners and customers to get the best out of combining Microsoft technologies with the latest cloud innovations from Amazon Web Services.
As part of the Office 365 Enterprise Cloud - Exchange Fabric team I'm helping that our enterprise customers receive an exceptional high quality service. While keeping the bar high for the current environment, we also want to make sure that the next version of the service meets and even exceeds the expectation and requirements of our customers.
- Handling of customer escalations (through all possible channels) - Provide customer-ready public postmortems based on internal RCAs - Support of the Azure CPE Pulse Program, triaging of verbatim feedback - Relationship management with component teams to drive improvements in the service - Take care of customer escalations and the overall customer experience during SIE (Service Impacting Events)
- SME (Subject Matter Expert) for Office 365 in Western Europe - SME (Subject Matter Expert) for PowerShell in Switzerland - Internal presentations during community calls as well as conferences in Seattle - Educate and assist Microsoft's enterprise customers In creating and maintaining healthy and optimized Messaging environments based on Microsoft Exchange - Developing, updating and delivering workshops for Microsoft enterprise customers - Delivering of Microsoft Exchange Risk & Health Assessment (ExRAP, ExRaaS) - Providing reactive support as part of CritSit engagements - Development of PowerShell-based solutions for customers - Cross-Org Mentoring (technical/organizational)