Johannesburg Metropolitan Area
Offering unique blend of creative and analytical talents along with results proven ability to apply new ideas, resourcefulness and problem solving skills to propel companies to the next level profitability and to compete in the global environment. ■ Advanced skills in driving strategy, planning & teams across Africa. ■ Strategy development expertise focusing on positioning products to maximize market share. ■ MBA (WITS) - Deans List 2016. Previous BSc (WITS) and BSc Hons (Unisa) Computer Science
Evolve MTNs Group’s Digital Services portfolio to drive digital revenue growth across 16 African markets. Identify opportunities, build and manage group wide shared technology platforms products and services within MTNs operating environment. Operate within the dynamic landscape of digital innovation in the telecommunications industry. Key Functions: • Define and manage the MTN Group-wide digital product portfolio • Collaborate with technology teams to establish core technology components • Design and develop digital platforms, products, and services • Deliver world-class UX design for seamless experiences across smartphones and television • Oversee the management and enhancement of the play aggregation portal • Develop a strategic product roadmap aligned with commercial objectives • Prototype and refine digital product features for deployment across MTN Opcos • Define and implement future-proof shared digital products and services • Provide post-deployment maintenance, support, and continuous enhancement of digital solutions
Manages the technology strategy and business feature delivery for the platform. Accountable for the development, deployment and support of the complete platform technology stack. Ensures streamlined operation of the platform team, aligned with the objectives of the organisation. Strategy Define processes/procedures for effective functioning of the platform. Evaluate business plan, set platform targets and develop an operational plan to ensure objectives are achieved. Establish and implement platform roadmap & vision. Execute strategy for business operations in line with the division strategy. Platform Delivery Manage the planning, designing, building and implementation of IT services including defects, new development & enhancements. Deliver committed portfolio of projects & programme increments within agreed time and budget. Process Improvement Develop and continuously improve organisational standards, policies and procedures to ensure compliance. Drive engineering initiatives to improve best practices & streamlined software delivery while striving for continuous improvement. Budget & Cost Control Effectively manage the platform function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within span of control ( including third- party vendor management) . Stakeholder management Drive knowledge-sharing, collaboration and information exchange across the wider enterprise Develop key relationships within the group with a view on capitalising, learning from other technology areas . Governance & Reporting Provision of timely and accurate reports in accordance with business requirements . Report on status, risk and timelines to provide visibility and line of sight. Report on available capacity and throughput of platform delivery teams. People Management Oversee the activities of the team to ensure effective delivery of business outcomes.
Accountable for cross-group value proposition, strategy definition & roadmaps. Operating model (processes, organization & people, culture & way of working) design. Enabling technology for Use/Stay/Return customer journeys. Functional Strategy Functional SME, for business strategies, emerging technologies, industry trends and economic viability for the portfolio Drive feasibility studies, competitor analysis , market research on the positioning of new business concepts & approaches, contributing to business case development Craft strategy, detailed objectives, metrics, roadmaps and business model changes in alignment with MCG strategy, functional leads and executive leadership Governance Define and implement the journey operating model and “ways of working”, contributing to the change management plan construction. Accountable for assurance & compliance of the design. Define & implement of the journey SLAs, KPIs, policies, processes, and standards. Hold a permanent seat in specific business strategy, design and architecture decision-making forums Product Management Designer, keeper and communicator of the vision for the function – responsible for translating guiding principles underpinned by great customer experience Collaborate and coordinate with innovation teams to manage the flow of new ideas and product capabilities into product lines Oversee product lifecycle, from inception, to product decommissioning Manage the product roadmap, demand & prioritization of function’s requirements, collaborating closely with relevant teams Assurance Ensure compliance with Group and programme level assurance requirements, and with legal, legislative, tax and regulatory requirements Ensure partner, vendor & team-related administration is up to date (Incl. Contracts, Purchase Orders, Invoicing) Leadership Drive the transformation agenda with proven leadership skills – needed to influence an entire organization through recognizable expertise.
Deliver and execute self-service strategy across African markets spanning all self-service enterprise platforms & vendors. Position digital engagement at the forefront of customer service & carry accountability for delivering a slick, efficient customer experience and one that meets the MultiChoice Group requirements. ■ Key Functions: Strategy definition and execution. Deliver on self-service uptake targets. Drive shift in customer behavior to self-service portals away from traditional call centres as a means to service. Identify, plan and business case, and execute new opportunities to improve self-service experiences Manage ongoing channel initiatives in line with strategic plan. Deep client insight & Stakeholder management: Through direct engagement and collaboration with stakeholders across the value chain build insight and use to create differentiated solutions Monetise self-service tools as new marketing campaign channels Optimise user experience on self-service platforms through initiatives such as usability testing and informed design
Spearheaded multi-channel channel management for Emerging Channels (Mobile & Portal), Transactional Products & Services & Client Access. Role was focused clearly on maximizing the uptake of Standard Bank Business Online solutions with its footprint in 17 African countries & a full suite of online banking & payments products. ■ Key Functions: Channel Strategy, Planning, Development & Execution / Channel Management (from concept through evaluation, market testing, build, innovation & launch) / Competitive Analysis / Channel Analysis & Optimisation (usage analysis, optimization & life cycle management) / Continuous Improvement / Stakeholder Management / Marketing Collateral / Operational Model Design & Operations Management / Training / Business Opportunity Analysis / Business Case Development / Information System Development / Performance Analytics / People Management & Development ■ UX Management. Developed advanced skills and expert knowledge of usability, becoming the sole usability expert for Transactional Products & Services. Special Notes & Milestones: ■ Delivered the Mobile Strategy. Engaged & involved stakeholders across the value chain, analyzed data extensively from diverse sources; applied deep understanding of market segment needs; and developed a mobile strategy that differentiates.
This role comprised of looking at product and channel management methodologies across product and channel life cycles (with a global mandate) • Management of channel and product life cycles | Management of enablement and commercial components: Inclusive of operational and strategic initiatives | Management information system development and associated performance analytics. Key scope components of the role included: • Host to Host: Standard Bank's legacy integrated channel solution sets with a primary focus on the South African, Corporate market. • Business Connect: Standard Bank's strategic, integrated channel solution set with a primary focus on furthering the Group's Pan African and Global interests in the integrated channels arena.
Served as key liaison between global, regional and local business stakeholders, technology and business enablement functions (operations, sales, implementation, etc.) from inception to impl. & re-enablement. ■ Key Functions: Implementing Channel Changes / Subject Matter Expert for Products & Operational Capabilities / Business Analysis / Channel Business & Technology Architectural Strategy Alignment / Stakeholder Management / Costing & Effort Estimates / Benefits Realisation Management / Testing / Training Material / Marketing Material / Legal & Compliance Agreements