Lodi, California, United States
With a strong technical acumen, I have proven successful in planning and managing various technical projects for clients. With several industry-specific certifications, I am an expert in installing, executing, and maintaining networks, systems, and hardware. I strive to deliver optimal functionality and performance through regular systems and application testing. Organizations I’ve made a positive impact at include the city of Modesto, CA, the City of Modesto Police Department, and Clark Pest Control. Innovative and forward-thinking, I am always improving operations for clients through strategic process design. I actively research the latest technologies and products and have developed and implemented several new applications. With a strong academic background, I am also knowledgeable in information systems security and business administration. A few of my credentials include… ● Master of Business Administration ● B.S. in Information Systems Security ● Comprehensive IT Support and Services ● New Online Customer Web Portals Contact me at [email protected] with any thoughts, comments, or questions about my work— I’m always interested in making new professional acquaintances.
With strong project and time management skills, as a Tier II Software Analyst I plan and manage a range of technical projects for IBM and Windows platforms as needed by government departments. I regularly compile and submit structured query language (SQL) reports through Progress, DB2, and Microsoft. Among other functions I conduct regular system backups, and perform hardware maintenance and repair. I also prepare and deliver technical presentations and demonstrations to customers. A few key achievements in this role include: ☛ Engaged and collaborated with external vendors to develop and complete projects on time. ☛ Improved processes and increased revenue for Citations Department by assisting with deploying an online customer portal. ☛ Successfully implemented new business license software and a customer portal which will increase operational efficiency. ☛ Configured and executed systems and applications tests throughout production life cycles to ensure optimal functionality and performance.
As a Tier II Systems Technician, I delivered comprehensive IT support and services for all networks, hardware, software, peripherals, mobile devices, geographic information systems (GISs), and digital content. I conducted regular testing on networks, systems, and software applications, and troubleshot and resolved technical issues. A few key achievements in this role include: ✪ Successfully deployed 200+ iPhones with pre-installed applications. ✪ Performed inventory check of departmental computers and hardware. ✪ Certified to access confidential criminal information systems including Police Officer Selection Test (POST) background level clearance and California Law Enforcement Telecommunication Systems (CLETS). ✪ Researched new technologies and products and made recommendations to improve operations.
As a Mobile Support Technician, I provided corporate mobile device support across the company. I tested and deployed all mobile field service applications and content, and managed and maintained mobile systems and information security. Among other activities I built and maintained relations with third-party vendors, and managed the mobility side of the Enterprise Resource Planning (ERP) project. A few key achievements in this role include: ◆ Developed an IT training curricula based on corporate initiatives and goals. ◆ Monitored global positioning system (GPS) services on 650+ mobile devices and delivered support to end-users. ◆ Improved processes for site technicians by designing and deploying several customized applications. ◆ Saved $175K in yearly costs by collaborating with all 21 company Branch Managers to find multiple unneeded accounts. ◆ Achieved an average productivity increase of 10% by installing new mobile apps and printers. ◆ Trained managers the mobile products, services, and best industry practices.