Amsterdam, North Holland, Netherlands
My natural calm and sharp observation skills allows me that I enjoy complexity. Therefor I'm working highly effective in constantly changing and demanding Business and Digital Technology environment where many stakeholders are involved. Being an experienced and empathic senior manager I’m empowering people by means of an authentic style. Strong belief in it’s all about getting the best people for the job, always acting as a team, introducing the most suitable Digital Technology designed according (Lean)Agile Architecture principles that really makes the difference at business level to lead the pack in the competition. Never forget always being fully committed in the execution is the key for success.
Leading as Director a large IT department to realize in close cooperation with all business stakeholders the Digital/Digitizing Roadmaps including Continuity at all KLM Passenger Operations, HR and Subsidiaries business domains. Next to this member of the leadership team for the KLM Data & Technology Restructering Program to bring ownership and accountability of IT innovation and continuity in the core of the business steering. Product teams in in department scope design the architecture, develop and maintain in house developed software for all Web, Mobile channels including the API/SOA Webservices as well data driven applications to optimize several operational business processes using DataScience, DataAnalysis and Software Engineering skills. Other product teams in scope are involved in selecting, implementing and supporting standard Airline Industry Products (Crew Rostering, Flight Operations, Supply Chain). At Passenger Operations site this Software is based on packages like SAP, LHS, Jeppesen and within HR the standard packages are based on SAP Succesfactors, Cornerstone and other vendors. All Product Teams are working in a distributed agile environment based on Safe. Budget of 38+ Million euro, Managing 95+ FTE (internals) IT professionals plus 80+ FTE via an India based IT Sourcing partner as well local hired staff.
As a SAFe Product Manager settling up and managing together with the Release Train Engineer the Digital Runway Construction Release train delivering all transversal subjects for the Digital landscape. Organized this new release train structure without having full overall SAFe guidance already in place and brought back the team spirit, giving confidence to all Business and IT product teams and empowering the teams to deliver. Playing an active role in organizing the Digital PIPE (PI) events. Member of Digital Portfolio Management Table and Digital Impediments Table. Responsible for safeguarding architecture guardrails. The Digital Runway Construction release train includes 15 Business/IT Product teams and an dedicated Architecture team. The train consist of 120+ FTE. Conducting this role in parallel to the function of Group Manager.
Managing the IT site of the core of the converged e-Commerce Sales and After Sales process, meaning managing 12 Product Teams, of 35+ FTE ( internals + externals) and 80+ FTE Sourcing associates. Product teams are involved in (open) API development, Social Media Networks Automation and architecture contributing to the Customer Journey. Leading role in implementing Optimizing dev external workforce by Sourcing. Setting up operational governance with Sourcing Vendor to steer the migration and managing and optimizing the Sourcing Vendor relationship for e-Commerce. Significant (Mios) savings achieved. Deputy Organizer e-Commerce managing the site Amsterdam, acting as an equivalent counterpart of the eCommerce Business and IMO Directors. Managing the financial budget of site Amsterdam Budget of 30+ Million euro and responsible for the monthly forecast. Bringing in concrete ideas to simply the financial cost structure related to the agile way of working.
Managing project managers, Information Analysts and IT architects (25+ FTE). Business scope: KLM Mobile Apps, KLM.COM website, EBT Booking Tool, Ancillaries and MyAccount. Design and implementation of proposals for continuous improvement on cooperation between business and IT, project management, architecture and cooperation between Air France and KLM. Advising on vision, policy, architecture and operational issues.
Responsible for all KLM z/OS Connectivity infrastructure and IBM Middleware. Delivering and supporting all application integration solutions for critical Business Services. Managing a team of 15+ FTE.
System Software Engineering and providing support for the MVS-OS/390 Communication System Software and Middleware.