Prague, Czechia
Working in IT Operations is a constant "Sherlock Holmes" type of investigation in trying to make yourself redundant. This guarantees you always have a job!
As Director of Service Management responsible for improving customer experience and satisfaction. During this period accountabilities were extended to manage Platform and Network. Primary focus was improving customer experience through enhanced monitoring for both Network and Platform. Quarterly OKR targets for cost savings and process efficiency translated to individual performance. Building a handover framework between regions and making sure infrastructure impact was known across the organisation. (Bi) weekly communication on infrastructure workload and improvements assuring all internal colleagues and their expertise and achievements were known across the organisation. Develop an Infrastructure Management Database which includes clear ownership and accountabilities
Led global Infrastructure Operations, Service Management, and Network/Platform functions for a leading semiconductor and technology organisation.
People do not care how much you know until they know how much you care. (Quote stolen from the best US president with Dutch roots)
Awesome and honored to have worked for both PPF and Embedit. Companies proud of their Czech bodies with an International soul. Great "real life" IT where Senior Management allows you to proof yourself through accountability. First company where I learned about the concept, need of occasional and best prepared required Punk-IT. Brno as home base is instant life balance guarantee.
Led NOC and Service Desk operations supporting a multinational financial services environment.
We do IT with a smile and bring Swissness to the centre of Europe!!
Independent Consultant / Contractor