Ulm, Baden-Württemberg, Germany
I’ve spent several years leading complex B2B projects in the multi-million range, and along the way I realized that my core strength goes beyond execution — it’s working directly with customers. What drives me is understanding real needs, bringing clarity to complex situations, and building solutions collaboratively. Over the past few years, I’ve focused specifically on this: from structured discovery and compelling presentations to successful deal closure and long-term customer relationships. I work in a structured way, take ownership, and keep initiatives on track even in highly complex environments with multiple stakeholders, technical requirements, and commercial considerations. I’m comfortable operating between technical teams, decision-makers, and procurement, aligning different perspectives to drive results. I’m currently looking for a remote role in Customer Success or as an Account Executive, where clear communication, ownership, and measurable outcomes are key.
▸78% customer retention rate in first 6 months — new product, no CS playbook, no support team: designed and operated entirely from scratch ▸Avg. +40% ARR expansion per upsold account — 3 accounts actively developed from base to expansion tier ▸No project escalated or abandoned — not because nothing went wrong, but because risks were caught and resolved 4–6 weeks before clients felt them ▸Time-to-value: onboarding process built from zero — customers fully productive within 2 weeks of go-live ▸Built 10-person remote team: customer journey framework, escalation protocol, health score model — all from scratch ▸Implemented NPS-equivalent feedback loop: customer signals routed directly into product iteration cycle
▸Primary customer contact for 25+ stakeholders — owned the full client experience, not just delivery status ▸Early delivery → repeat engagement secured: retained through over-delivery, not renewal conversation ▸Identified churn risk signals 4–6 weeks before escalation — resolved issues before clients felt them ▸Made technical complexity understandable for clients — drove adoption, eliminated friction structurally
▸Introduced first structured client-facing processes in the company — adopted permanently post-project: lasting operational impact ▸Ran regular QBR-style reviews: defined success criteria, measured outcomes, communicated results at executive level ▸Churn held at zero: every issue resolved before the client experienced it as a problem
▸Claim management: de-escalated every churn-risk situation — contract retained and relationship intact in all cases ▸Led 30-person interdisciplinary team — managed team health with the same rigor as client health ▸Built international client communication structure for new markets — trust and adoption from zero
▸Largest client project in company history: €18M (70% of annual revenue) — on time, on budget, 100% client satisfaction ▸Owned client relationship from requirements gathering through on-site commissioning — real end-to-end CS ▸Built new supplier partner network → enabled service expansion and downstream follow-on business ▸QBR-style C-level reviews, risk conversations, executive status reporting throughout