Greater Seattle Area
I lead at the intersection of AI, product, and go-to-market, focused on turning emerging capabilities into scaled customer impact. My work centers on building and operating the mechanisms that drive AI adoption at scale across complex organizations. This includes aligning product, field, and customer success teams, defining clear paths from “idea” to business outcome, and ensuring execution holds across functions. I currently lead initiatives that combine traditional GTM levers such as field enablement, customer success, and solution architecture with newer agentic approaches that scale expert guidance and accelerate decision making for customers in real time. I operate across three layers • Defining how AI capabilities translate into repeatable customer value • Building mechanisms that scale expertise across field and customer teams • Driving cross-functional alignment across product, engineering, and GTM organizations I’ve led large-scale launches and adoption programs with significant organizational complexity, including enterprise rollouts with six-figure user targets and aligned with company-wide goals. My focus is consistently on de-risking execution, clarifying ownership, and building durable mechanisms that sustain growth. I’m most effective in roles where success depends on connecting product, GTM, and organizational design to drive adoption at scale.
This team sits at the center of how we help customers turn AI into real business outcomes—faster and at scale. We’re bringing together: • Deep technical specialists driving adoption of Amazon Connect in strategic segments • Customer success architects focused on post-migration value and expansion • Demo and enablement teams building repeatable, high-impact assets • A rapidly growing field community scaling AI expertise across roles and regions • Training and certification efforts to upskill our customers and partners • Building agentic solutions to capturing and scaling expert knowledge to deliver more consistent, high-quality guidance to customers What’s exciting is the combination of depth and scale—not just solving individual customer problems, but building the mechanisms, assets, and expertise to do it repeatedly across thousands of customers.
Building Amazon Q Business and generative-AI powered productivity solutions for the enterprise. Owns Amazon’s enterprise wide implementation of Amazon Q Business, which serves as a strategic lever in deploying experimental features that inform our delivery of innovative, externally available generative AI capabilities purpose built for the enterprise.
Established and led Amazon Connect's Service-aligned and Demo Builder Solution Architecture team. I created the business case, team charter, and hiring strategy that built the worldwide teams. Spearheaded and led the execution of the global enablement/scaling strategy that has accelerated millions in ARR globally, improved quality of customer feedback to the services team, and delivered bar-raising artifacts that elevate our customers' relationship with Amazon Connect. Established content, tooling, and enablement strategy for Amazon Connect’s centralized demo platform. Led team to deliver story-based, reliable, and easy-to-use demos that scaled to thousands of internal and partner sales teams. This framework has since scaled to other AWS teams, and set a new bar for how we demonstrate our innovative capabilities at AWS.
Our mission to amplify human intelligence through transformative workshops, storytelling, and shared experiences. We specialize in delivering impactful, tailored workshops that focus on combating Imposter Syndrome, which affects 70% of professionals. Our "Fight Your Imposter Workshop" delivers proven results, with participants calling it "the best workshop they've attended." We help professionals gain confidence, embrace workplace vulnerability, and implement actionable strategies for personal growth. Additionally, "Imposter Talks" is our podcast featuring honest conversations with diverse professionals about navigating and overcoming Imposter Syndrome at various career stages. Join us in our mission to transform workplace confidence and build stronger, more authentic professional communities.
My Contributions: • Creator of the “Beyond the Demo” global newsletter. • Guest host of the “Women in Solutions Excellence” (WISE) webinar. • Guest speaker on “Customer Centricity” podcast. • Led multiple imposter syndrome workshops for the sales engineering teams at DocuSign, Salesforce, PreSales Collective, and AWS. About the PreSales Collective: The PreSales Collective is community of PreSales professionals brought together to help one another grow and develop. Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.
Senior team member in supporting the acquisition of new Highspot customers. Mentored sales teams internally during ramp, and provided ongoing mentorship on appropriate sales strategies and career objectives. Worked alongside Sales Leadership to identify and remediate gaps in enterprise sales motions, and provided framework for outcome-oriented discovery. Worked cross-functionally with Marketing, Services, and Alliances to drive up-sell and retention initiatives. Focused on demo enablement strategy and execution for cross-functional customer-facing and partner teams. Built Sales Engineering onboarding initiative to support rapid growth, maximize time to impact, and fuel the people engine to reach revenue and customer experience executive objectives. Spread awareness about Sales Engineering as a career in local community through networking and university engagements. Honors & Awards: - FY20 President's Club
I served as a solution expert, focusing specifically on ServiceNow's Customer Service Management application ("CSM"). Working cross-functionally and collaboratively with account teams across Enterprise, Commercial, and MED/SLED markets, I architect how the CSM solution aligns and supports the strategic initiatives of our customers. I am adept at discovery and persona based conversations conducted across my customer's lines of business and various levels of leadership/executive leadership. I deliver compelling presentations that represent how ServiceNow addresses complex business and technology pains through a combination of value summation, storytelling, and live demo.