London, England, United Kingdom
Enthusiastic leader of high performance product teams and product managers of all stages in career.
Leading the Global Partner Operations domain; I am responsible for creating a compelling product strategy and leading 13 high performing product teams and product managers. We strive towards the best in class experience for ~700k partners and ~1bn orders annually.
Promoted to Product Lead for Conversion, I am the responsible for the alignment of 4 roadmaps and teams within conversion including Search, Hotels, Payments, and CMS and partnerships. I am also responsible for ensuring alignment across other Tribes which deliver functionality which is consumed by those within the product area for which I own. Aligning with the strategy of the Thomas Cook Group and shaping the strategy for conversion online across multiple markets is core to this role.
Product Owner for Thomas Cook & Airtours brands online for payments in the UK, BE, and NL. With a vertical of PCI compliance. As product owner I am responsible for leadership on the road-map for payments across multiple markets, languages and sites. This covers: * Staying up to speed in payment trends, such as mobile payments, and payment options * Reporting and analysis of customer behavior to make decisions on improving customer experience * Project management of large cross functional implementations * Working closely with stakeholders across the business including treasury, finance, legal, commercial, trading. * Technical analysis and working within SCRUM teams, solutions analysts and architects * Prioritisation of opportunities, continuous improvement, and technical enhancements within the road-map * Managing 3rd party relationships with providers Accomplishments: Product owner/Project Manager implementing a new payment gateway across multiple sites gathering all requirements and translating these into actionable requirements. Prioritising to meet our minimal viable product for launch and cross coordination between SCRUM teams, solutions, quality assurance, and release to deliver project on-time and on budget for PCI compliance.
As a product owner for BT Mobile - Order journeys, I am responsible for ensuring the customer experience within the checkout for BT Mobile customers is first class, while ensuring commercial objectives are met, such as revenue per user. Taking requirements and ensuring these are delivered and managed in the end to end product life-cycle including wire-framing, product design and integration, testing, trialling, supporting marketing and go live. Dealing flexibly with stakeholders from all areas of the business on a regular basis, giving developers direct support, producing and presenting order journeys to propositions managers around the business, or providing briefs to sales teams. Also within my area of responsibility is assessing areas of optimisation within the journeys, presenting cases and managing the development for improvements where necessary in order to gain business buy in and ultimately improve conversion rate.
Taking a promotion to be responsible for Conversion Rate Optimisation along with the continued product management of all websites based on my previous role as Web Development Manager. Using customer insight and analysis I introduced A/B and MV Testing to the business, running an end to end testing programme based on knowledge gained from customer behaviour, and previous insight gained on business results. By using the testing programme and key information gained I was able to influence and prioritise the product backlog, based on commercial drivers with tangible business cases and requirements feeding into the MVP. Continuous management of the development and testing function within the business and Agile practices strengthened my experience in this area.
Managing the Development schedule for both Web and Mobile channels at Figleaves.com,and scheduling and prioritizing all Web Development; and development teams. All development is done using AGILE, and I am a Certified SCRUM Product Owner within the Agile Framework. Collating all information for Projects of varying sizes including Business Cases, Business Requirements, Development/Construction, Test Cases, and managing testing periods and teams through to launch, and analysis of thereafter. Another key responsibility is managing a BAU schedule and prioritization of Bugs, Issues, Change Requests for on-going development and maintenance of all sites. Introducing and establishing more emphasis and process around User Experience and Best Practice where Web Development and Conversion optimization is concerned.