United Kingdom
Project Manager with over 14 years of experience in project management, customer support, service improvement, and technology delivery. Currently responsible for leading several EV charging infrastructure projects from conception to completion, including the management of budgets, personnel, and timelines. Skilled in establishing structure, clear communication, and process adherence. With a background spanning technology, communications, and IT, experienced in managing multiple components, complex stakeholders, and shifting priorities. KEY SKILLS Prince 2 Practitioner | Project Lifecycle Management | Stakeholder Engagement | Risk & Issue Management | Budget Control | Process Improvement | EV Infrastructure | Agile & Waterfall | Monday.com | ITIL | Team Leadership | Change Management Currently serving as a Project Manager within Zest's Business Assurance team, overseeing the EV Hub Development initiative and collaborating with Local Authorities on the implementation of community EV charging solutions.
As a Project Manager at Zest, I oversee the full lifecycle of multiple EV ChargePoint working with multiple Local Authorities and leading on internal digital projects, from initiation and planning to delivery and lessons learned. My responsibilities include coordinating cross-functional teams and suppliers, managing risks and issues, ensuring compliance, and streamlining reporting processes using Monday.com and internal dashboards. I regularly report to the board and CEO on project progress, risks, budgets, KPIs, and lessons learned, and maintain key project documentation such as the RAID Log. With a PRINCE2 qualification, I apply key project management principles in an agile environment, focusing on strong stakeholder communication, collaboration, and delivery quality. I map project delivery workflows and escalation procedures with business analysts using Visio, lead project evaluations and decision-making processes, and handle conflict resolution to drive projects to successful completion while continuously optimizing operational processes.
After a job change within the company I was focusing on our business communications, including leading on Social Media Projects and Advertisement Campaigns. Working with Application CX teams to develop user stories and extensive market research.
My role within the team is head of Application Support to our customers, identifying and resolving technical issues with the support of the development team. I Provide project management support to the development team and help prioritise their work to ensure requirements are met in a timely way, and keep customers informed of updates. I Coordinate and contribute to a self-service library of support materials, including tutorials and articles and I am in charge of our social media presence.
•Project support for Windows 10 and future mobile device rollout project •Improved IT processes for Service Desk • Trained the entire Global Service Desk that was based in Poland. • Temp Team Leader to UK Service Desk • Coach/Hub Leader • Creating and deleting IT User Accounts, creating group mailboxes and Distribution lists. • ITIL trained which has been useful from a Service point of view • Training plans and documentation through SharePoint and Hue.
As part of the Systems Thinking Intervention training program in the company I helped restructure the processes for all of IT Access. Before the team took on this role all the access was provisioned Offshore and the timescales were not efficient. A knowledge based approach was introduced which uses Business Analysis to spend time with the customers and establish what they want out of IT and to gain as much feedback as possible before implementing the new service. Another main aspect of this was the documentation and training other team members, this included training plans and use of SharePoint (iTeams) to create articles and documents. From spending time and arranging meetings with teams around the country I built relationships and helped restructure the access and implemented the new process to the business successfully. I lead parts of the project, this included facilitating all of the UK Aviva Service Desks access from start to finish, this is where I was introduced to project methodologies and spent some time with the project team to gain knowledge. As well as training new members to the team I was a main figure in transforming how the business perceived IT from being quite negative and slow to a positive quick experience. I received good feedback and an internal award for efforts.