Taunton, England, United Kingdom
Experienced Customer Service Supervisor, Operation’s Analysts with a demonstrated history of working in the eCommerce industry. Skilled in English, Spanish, effective time management, translations and more. Recent experience in product compliance, 3PL, and Customer Service. Strong customer success and support professional, with a Bachelor's degree focused in Hotel Management from Universidad Andrés Eloy Blanco - Venezuela.
Onboarding all new clients (Online Sellers) liaising with them and their services, these can be a combination of the following or individual services: EU and/or UK VAT registrations, product compliance requirements (Product Label compliance, Responsible Person/FBO, Food Supplements Notification, Cosmetics Product Notification, Medical Device Registration, etc) to ensure products from overseas comply with EU and UK regulations (general products, Toys, Cosmetics, Medical Devices, Food Supplements, Food and Drinks, Textiles, on more), Warehousing and Distribution set up to register their company and products (SKUs) and create accounts for their team to use and give them guided tours of the WMS. Improving and innovating SOPs to ensure the highest quality of service is provided to clients; creating new CRM modules that will ensure the right processes are done on time; managing bigger clients by creating tailored processes that meet their expectations and lead times; maximising the client experience by providing quality updates and replying to their enquiries immediately.
Creating daily and monthly orders for large customers. Creating all the paperwork for daily order shipments, updating the systems with the orders status and closing, invoicing orders. Large customer support and advise regarding production schedules, order shipments, shipment dates and bookings, haulage booking. Providing specialised advice to large customers on every enquiry and request. Supervision of stock take for large customer’s packaging supplies, advising on stock availability of packaging supplies. Coordinating logistics for específico supplies from/for large customers. Monthly sales closing. Supervising distributor and small customer’s orders.