Sevenoaks, England, United Kingdom
Inflight Manager with a demonstrated history of working in the airlines/aviation industry. Well versed in Business administration, teamwork and Research. Strong operations professional with a Bachelor’s Degree focused in Business Administration and Management from Queen Mary, University of London.
-Support Operational and Engineering Teams: Collaborate with operational and engineering teams to ensure that company targets and KPIs are met, focusing on optimising the customer onboarding experience. -Data Recording and Analysis: Record and analyse daily operational defects and report findings to the relevant departments to support continuous improvement efforts. -Daily Operational Defect Reporting: Compile and send daily operational defect (Opdef) reports to the Business Readiness team, ensuring that issues are tracked and addressed in a timely manner. -Presentation of Data: Present analysed data during meetings to provide insights into operational performance and areas for improvement. -Customer Voice Survey Analysis: Regularly analyse Customer Voice IFE(Inflight Entertainment) scores to assess customer feedback on the onboarding experience, and collaborate with the delivery team to align processes with customer needs and improve satisfaction.
-To lead and manage cabin crew when on board the aircraft and downroute to deliver excellent customer service in a cost-effective manner in order to position British Airways as a world-class leader in aviation. -Responsible for safety and security whilst onboard and an awareness at all other times -Reports all safety related incidents promptly, both when incidents have happened and when they could have occurred -Demonstrate an ability to proactively drive punctuality and RTG targets and addresses any shortfalls -Support Operational disruption both at base and downroute, by providing the appropriate customer service as required on the day -Provide a duty of care to cabin crew whilst downroute, proactively seeking to resolve problems, keeping the Duty Operations Management Team and Operations informed and updated -Role model leadership behaviours -Maintain a professional working relationship with line manager at all times. -Demonstrate appropriate, effective assessment of main crew performance through Inflight Assessments in accordance with set targets -Ensure onboard team deliver the service to standard using Company service Hallmarks -Deliver On-board Recognition messages as required -Responsible and accountable for ensuring all bars are correctly sealed and that paperwork and monies reconciled at the end of each sector as required by current procedures -Acts as a coach and mentor to cabin crew as and when required -Ambassador for Employee Engagement Survey -Pro-actively participate in all mandatory training and self-development.
-Support Inflight Manager prior to briefing and onboard. Acting as senior cabin crew member during breaks and liaise with Flight Crew -In charge of Short Haul operations, achieve personal targets set around customer, operation, colleagues and costs -Adhere to critical path to achieve strict RTG targets and punctuality -Demonstrate appropriate management of crew issues onboard ensuring confidentiality
-Associate of the Accounts Receivable team, responsible for data collection and verification from Front Office -Issue weekly reminders to creditors and invoice to clients -Assist and taking minutes in meetings and format all outgoing letters in English for clients During the period I was working at the Finance Department, the Account Receivable Team has achieved the DCSO goal and won the Silver Circle Award Winners for the 2nd Quarter of 2012; the team has received certificate from the Vice President and Finance Business Partner of Asia Pacific region.
-Greet and provide excellent customers services -Take orders over telephone, fax and internet -Deal with customers complaints and queries -Bookkeeping at the end of a business day
-Introduction of Accountancy, basic bookkeeping, auditing and data entry. -Introduction of Sage, an overview of the program. -Organise files and general house keeping.
-Organise files and label documents -Assist others in the office -Research and record tasks given by Senior administrative assistant