United Kingdom
People aren't just a part of the business. They are the business. People are the engine behind exceptional customer experiences and sustainable commercial success. I’ve spent my career proving that fostering a culture of belonging and excellence is the only sustainable way to achieve a world-class impact. As Director of People at CMAC Group, I lead our international strategy across the UK, Europe and beyond. I act as a strategic partner to the CEO and the Executive Team, building high-performance cultures where the business and our people thrive. I specialise in navigating high stakes transformation from the rapid growth of PE-backed businesses to the complexities of highly unionised public sectors. My approach centres on operational excellence with a commitment to integrity and inclusion, where I have been consistently recognised through industry awards and business success for driving cultural change. I focus on delivering impact across five strategic pillars: 1. Transformational Leadership Moving beyond ‘management’ by developing high performance leaders, teams and mentoring cultures. 2. Operational Excellence Designing resilient solutions and systems that optimise and respect the realities of modern working life. 3. Culture, Equity & Inclusion Turning best place to work ambitions into lived realities through award winning EDI strategies. 4. Strategic Wellbeing Embedding mental health and resilience into an organisation’s DNA. Not just as a perk but as a priority. 5. Global Scalability Building the agile frameworks that make international expansion feel seamless. I’m a lifelong learner with an MSc in HR Management (Distinction) and Chartered CIPD Level 7 status, but I’ve learned just as much from the shop floor as I have from the boardroom. My experience ensures that my strategies are as practical as they are ambitious. I don’t view people as a resource. People are the catalysts for everything possible. My mission is to bridge the gap between commercial business strategy and people potential. By harnessing collective talent and creating exceptional employee experiences, I transform culture into a business’s most powerful, unstoppable competitive advantage.
I have joined Lancashire Cricket Foundation's Inclusion Advisory Board as a strategic voice to provide direction to Directors and staff of the Foundation. I use my industry knowledge to identify key equality issues/trends; support the identification and delivery of solutions that helps to promote the game through EDI interventions; and work with diverse groups / individuals to create positive sporting opportunities and increase participation for all. The role is key to: - Advance equality of opportunity for all groups. - Foster good relationships with the local community to increase opportunities to participate in cricket. - Eliminate unlawful discrimination, bullying, harassment and victimisation, and any form of abuse directed at specific groups - Support the achievement of LCF objectives.
I have a voluntary mentorship role as part of the Future Leaders mentoring community providing leadership advice, guidance and mentorship to future talent. By sharing my knowledge and supporting people to gain perspective, the aim is to help people on a journey of self discovery to develop their skills and progress in their careers.
Voluntary school governor position and Chair of the Resources Committee
As Director of People & Operations, I’m a trusted partner advising the CEO and Board on business critical and strategic areas at the Club. I support with the overall leadership of the Club, as well as working alongside the Executive Team to achieve financial stability and growth. A key part of my role is to articulate and uphold the Class of 92’s vision, values, ethos, and expectations of the Club. I oversee the Club’s people and culture functions relating to: Human Resources; Safeguarding; Player Care; EDI; Welfare & Wellbeing; and Fan Experience and Engagement. I also oversee operational areas of the Club including: Health & Safety; Stadium facilities; Training facilities; Matchday operations; and Club operations. As a committed people person, my focus is about creating amazing experiences for our people. This includes our staff, our supporters and everyone who interacts with the club. I’m deeply passionate about welfare and wellbeing; providing inclusive opportunities; strengthening compliance; and promoting a high performance culture. I work across all departments, including our Academy, to offer strategic guidance ensuring the club meets its short term and long term objectives. I absolutely love working collaboratively in a fast-paced football environment with all the exciting challenges it brings!
As Director of People & Culture, I advise the Board on business critical and strategic areas at the Club, relating to Human Resources; Safeguarding; Player Care; EDI; and Welfare & Wellbeing. I lead on all aspects of people and culture in a fast-paced football environment. As a committed people person, I have set up the HR department at the Club from scratch and delivered successful change projects over the last 2 years as the Club continues to grow. I’ve delivered hugely successful safeguarding outcomes, with successful audit results seen as best practice, and Premier League standard wellbeing initiatives. I’ve received praise from many football governing bodies including the Premier League, EFL, PGAAC and industry experts like Paul Stewart. My specialties lie in complex change projects, employee relations and high impact wellbeing initiatives.