Greater Seattle Area
I have 8 years of experience in business operations, project management, and office management. My background bridges both, allowing me to oversee the strategic and operational sides. I’ve worked across industries like cybersecurity, retail, legal services, and tech startups (coordinating projects, managing quality operations, and improving team workflows). I take pride in building organized, scalable systems that help teams thrive. I’m passionate about creating structure, supporting people, and driving continuous improvement through quality assurance, data-driven decisions, and strong communication.
Managed 100 onsite and 200 remote contributors, focusing on project allocations, quality tracking, and regular check-ins. Owned the full contributor process, including job descriptions, hiring, onboarding, and payment coordination. Collaborated with cross-functional teams to launch and test new features while supporting workforce development initiatives. Acted as a key liaison between teams and leadership to ensure contributor needs were met. Delivered reports and insights that guided company-wide operational decisions.
Proactively engaging with clients, I identified and addressed operational issues while advocating for solutions with Scale engineers. I played a pivotal role in developing a new product line by contributing suggestions for improvements in tool and feature designs, as well as quality systems. Additionally, I managed a remote team and a vendor with over 200 data labelers, implementing operational policies, introducing a new data solution platform, and streamlining QA workflows. These efforts resulted in significant efficiency gains and a notable reduction in errors.
Responsibilities include post-processing audits, generating error reports, and overseeing data annotation for product quality. Analyzing data to enhance feature design and quality systems is a core aspect. Additionally, documenting internal audits, collaborating with BPOs and CSM in TPM for weekly service-level agreements, and creating a comprehensive training program for new hires are integral components of the role.
Analyzed data and documented quality assurance activities to meet weekly service-level agreement goals, collaborating with Business Process Outsourcing, Customer Success Management, and Engineering departments.
Resolved extensive backlogs, bringing order to disorganized processes and records. Managed the processing, distribution, and accuracy verification of invoices, collaborating with a nationwide network of vendors. Addressed billing issues, corrected invoicing errors, and worked with legal staff to issue checks for immigration cases. Utilized Quickbooks for transaction tracking, provided customer guidance, and performed various administrative tasks such as filing, copying, and scheduling.
Provided outstanding customer service, facilitated phone orders, and ensured a superior retail experience, fostering strong customer relationships. Demonstrated extensive product knowledge at Nordstrom, staying abreast of fashion trends to assist customers in making informed style choices. Actively promoted Nordstrom products through popular social media channels such as Facebook, Twitter, and Instagram.
Drove pipeline marketing strategies through the planning and execution of successful campaigns, with a focus on digital marketing insights. Led channel and social media marketing efforts, establishing standard operating procedures for future engagements. Hosted monthly webinars with the CEO, conducted weekly email campaigns for customer engagement, cross-selling, and event reminders. Managed CRM data using Zoho to track outreach activities and opportunities, while also analyzing SEO components for website content optimization.