Warsaw, Mazowieckie, Poland
My greatest achievements are: - Authoring and publishing an original book (with CD) “English for Taxi Drivers” - Active involvement in charitable initiatives - Personal growth
• Led EMEA-wide talent acquisition initiatives across DACH, Poland, and Iberia, aligning regional recruitment strategies with global HR objectives and business priorities. • Designed and implemented scalable recruitment and onboarding frameworks (SOPs) across multiple countries, ensuring operational excellence, standardization, and compliance with local labor laws. • Built sustainable talent pipelines and early-career programs through market intelligence, workforce analytics, strategic sourcing, and university partnerships. • Partnered with senior stakeholders, HR Business Partners, and global teams to support workforce planning, organizational growth, and long-term talent strategy. • Developed and rolled out a centralized recruitment performance dashboard, enabling data-driven decision-making and visibility of hiring activity across regions. • Drove continuous improvement of recruitment processes, employer branding, and candidate experience in a high-growth, transformation-driven environment.
• Supported end-to-end employee lifecycle processes, including onboarding, offboarding, promotions, and contract management across DACH, Poland, and the US. • Ensured compliance with local labor laws, HR regulations, and GDPR, collaborating with external advisors and local HR partners. • Managed full-cycle recruitment for multiple international locations, from job profiling and sourcing to interviews and offer management. • Administered employee benefits and served as primary contact for external providers. • Coordinated compliance processes, including health & safety, mandatory trainings, and medical checks. • Contributed to HR process standardization and continuous improvement, enhancing employee experience across regions.
• Managed shared Outlook mailbox, prioritized requests, coordinated daily workflows, and delegated tasks across the team. • Processed customer bank statements, allocated incoming payments, issued invoices, and handled invoice corrections accurately. • Monitored receivables, reconciled customer accounts, and resolved disputes to ensure timely financial operations. • Coordinated product returns and maintained accurate documentation and system updates. • Supported meetings, trainings, and internal/external presentations, including logistics and materials preparation. • Collaborated closely with Sales and customer teams to ensure smooth communication and timely issue resolution.
• Attending management calls • Taking minutes of meetings • Organizing meetings and trainings • Providing support to Operational Teams • Follow company’s processes and procedures to ensure the best outcome for customers • Coordinating with customers and different IT departments issues until final resolution • Entering orders into the system • Customer Care • Conducting interviews – Customer Care • Preparing training materials • Reserving rooms • Ensuring that all trainings and courses of the team are completed • Raising / logging tickets • Preparing presentations and schedules • Providing the best services for customers • Resolving disputes and finding solutions • Preparation of statistics on the work of the team • Supporting team members in their duties and tasks • Maintaining a good atmosphere at work
• Devising a suitable responsibility structure within the school • Sourcing of teachers with appropriate professional experience in language training • Sourcing students who would like to take part in the training we provide • Sourcing teachers and interpreters • Conducting interviews • Creating the contracts (for teachers and students) • Drawing up appropriate job descriptions and ensuring that specified duties are conducted • Publicizing school policies and ensuring that they are followed • Ensuring that lessons are at an appropriate linguistic and conceptual level for all students in the class, especially when the groups are of wide mixed abilities • Leading and supervising approaches to learning and teaching within the team and advising on materials and classroom management strategies • Commenting on the standard of students’ work and giving staff disciplinary support and advice • Ensuring effective induction of new joiners • Organizing meetings and trainings • Organizing materials for teachers and students • Organizing marketing actions • Leading and supervising approaches to learning and teaching within the team and advising on materials and classroom management strategies • Preparing presentations and schedules • Resolving disputes
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition • Sourcing speditors • Conducting interviews • Acquiring a thorough understanding of key customer needs and requirements • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensuring that the correct products and services are delivered to customers in a timely manner • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust • Playing an integral part in generating new sales that will turn into long-lasting relationships • Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics • Preparation of offers and prices • Creating the contracts (for customers)