Burlingame, California, United States
C-Suite IT Engineer
- C-Suite IT - Global Events
- White glove support to founders and C-Suite - Print solutions management (Xerox) - MFA admin for Duo Security, Google and RSA Admin - New office space, expansion and remodel IT infrastructure buildout support - Global travel for office IT visits in Europe, Asia, South America -Break/fix, upgrades and user support working independently done quarterly - Supporting IT in acquisitions, merging technologies while providing white glove support to VIPs during the process - On-call incident response Ringcentral and PagerDuty - Internal and External documentation for IT procedures and best practices in Confluence - Google Admin, BetterCloud, Airwatch, Onelogin SSO, Slack admin and Oomnitza Asset management - Windows and MacOS admin - Moveworks AI chat support through Slack
- VP and Executive support - VMware vSphere administration - RSA MFA, VPN administration, GOOD and Airwatch mobile device administration - Setting up user accounts, permissions, mailboxes, groups, and other server administration tasks using Microsoft Active Directory and Exchange - Reviewing Help Desk level II and III and processing requests and escalating to engineering - Ability to document activities in a clear and concise manner in different ticket tracking systems - Manage and troubleshoot Mac OS and applications via Casper JSS server. Imaging and remote support. - Implementing and supporting non-MS applications (Illustrator, Photoshop, Virus s/w, VPN s/w, etc.) on both platforms (MAC, PC), MS Exchange and Active Directory - Performing designated operational tasks as assigned (i.e. workstation hardware & software inventory, user administration, daily server status check, space management; etc.) - Providing user training on proper usage as required - Fully complying with departmental processes, including problem management, escalation and change management and updating procedures via wiki - Windows 7 and 8 Enterprise support - Cisco WebEx, Jabber and Phone management
- Technical support providing solutions and options for Apple Computers within a 20 minute window - Repairing Apple notebook and desktop computers within a 24 hour turn around time. - Providing business customers with immediate support with software solutions and hardware support - Small iOS device support with customers within a 10 minute window - Taking detailed technical notes in CRM database - Support with training new hires with the technical aspects of the job role - Working with management to roll out new innovative ways to improve efficiencies in our roles - Meeting and exceeding technical goals within our appointment and turn around times - Basic customer training with Apple computers and iOS devices
- Knowledge of networking and email protocols - Over the phone support to both DSL customers and technicians in the field - Windows support troubleshooting network connectivity and email issues - Mac OS support troubleshooting network connectivity - Email client support with Outlook - Tracking and ticketing interactions with CRM - Providing technical support with modems and wireless routers (Cisco, 2Wire, Siemens, Motorola) - IP/TCP and PPPoE and dial-up support