Hanoi, Hanoi, Vietnam
Senior Operations Manager with 15+ years of experience across cinema and premium F&B environments. Proven track record in managing large-scale operations (850K+ guests/year), full P&L ownership, and leading high-performing teams. Experienced in end-to-end site setup and launch multiple cinema and restaurant openings, from pre-opening planning to post-launch stabilization. Strong focus on operational excellence, customer experience, and sustainable business growth through strategic planning and execution. Open to senior operations opportunities within large-scale service organizations.
Lead end-to-end operations of a high-volume multiplex cinema serving ~850,000 customers annually, consistently maintaining top-performing performance for over 10 consecutive years. Successfully led the setup and launch of cinema locations and restaurant, including pre-opening planning, team building, SOP implementation, and operational stabilization. • Own full P&L responsibility, driving revenue growth and cost optimization across Box Office, Concessions, and Events (including product launch, movie premieres, media activation) • Recruit, lead and develop a team of 60 staff through effective workforce planning, training, and performance management • Drive operational efficiency through coordination with HR, Finance, and other departments • Execute strategic marketing plan including digital campaigns, in-house promotions, and partnership-driven activations to increase admits and concession sales • Lead successfully large-scale event operations with up to 5,000 attendees • Design and implement training programs to enhance customer service, upselling, and operational standards • Curate movie line-ups and Concession products suitable with customer demand and revenue targets
12/2022 – Present – CineAsia Industry Exhibition (Asia-Pacific) • Represented the company at a leading cinema industry exhibition in the region • Explored latest industry trends, technologies, and innovations in cinema operations • Built connections with industry partners to support operational improvements and business growth 07/2016 – Present – Premium Cinema Market Research, Thailand • Conducted benchmarking of premium cinema models (Quartier CineArt, Emprivé CineClub, Paragon Cinemas, Embassy Diplomat Screens) • Explored emerging technologies and service concepts to enhance cinema operations and customer experience • Engaged with suppliers and partners to identify potential innovations for business application 08/2011 – Fine Dining Service & Wine Training, Australia • Participated in professional training and site visits at Michelin-standard restaurants (including Jacques Reymond Restaurant) • Completed wine training at Brown Brothers Winery to enhance fine dining suervice expertise
Delivered premium dining experiences aligned with international fine dining standards in a Singapore-owned restaurant. • Managed day-to-day restaurant operations, ensuring service excellence and consistency with brand standards • Handled high-profile diplomatic catering for embassies including Singapore, Israel, Thailand, and Australia… • Collaborated with Executive Chef on seasonal menu development aligned with global trends • Completed professional training in fine dining service and wine knowledge in Australia