Riyadh, Saudi Arabia
● Maintain and developing a good relationship with customers through personal contact or meetings or via telephone etc. ● Act as a bridge between the company and its current market and future markets. ● Oversaw implementation marketing strategies, and performance analysis. ● Conducted market research to identify current marketing trends and customer behavior. ● Ensured optimization of brand image in marketing campaigns. ● Gather market and customer info to enable negotiations regarding variations in prices.
● Managed a team of 17 patient experience officers and set their working hours, breaks and leaves. ● Attended regular meetings with upper management to provide updates on the projects’ progress. ● Created complaint database on MS Excel to better manage problem solving and patient satisfaction. ● Followed up on project task implementation and managed team performance.
● Managed a team of 13 patient experience officers and delegated tasks to ensure flow of operations. ● Assigned rounds on patients, pharmacy, OPD and ER to check for any problems. ● Organized events: The World Cancer Event, World Breast Cancer Day, International Day for Child Cancer, World Social Service Day.
● Completed rounds on patients to check for problems addressed each case individually and set tailored measurable goals. ● Monitored and evaluated clients’ progress, modified treatment plans and created weekly reports.