United Kingdom
With a BA in Aviation & Airport Management from University College Birmingham and hands-on experience across multiple ground and flight operations roles, I bring a proven track record in aviation logistics, operational safety, and customer experience. At VistaJet, I ensure seamless flight operations by coordinating ground handling, permits, and logistical requirements, while collaborating across departments to keep flights safe, efficient, and on schedule. My previous experience with Jet2.com further sharpened my expertise in turnaround coordination, load planning, and compliance with regulatory standards. I thrive in high-pressure environments, balancing precision and adaptability to deliver operational excellence. My goal is to continue advancing in aviation operations, contributing to safety, efficiency, and a world-class passenger experience.
- Act as an On-the-Job Trainer for new Flight Support Agents, delivering live operational training under a CBTA framework. - Observe, assess, and coach trainees against defined behavioral indicators across safety, communication, decision-making, and workload management. - Record training progress, assessments, and phase checks using the Centrik system, ensuring accurate documentation and regulatory alignment. - Provide structured feedback and debriefs to support trainee development and operational readiness.
As a Flight Support Agent, I oversee the full spectrum of flight logistics and ground services to ensure seamless operations and client satisfaction across VistaJet’s global network. - Manage and update Vista’s Global View platform, maintaining real-time communication with AOC Tactical teams, Sales, and Client Services. - Coordinate ground handling, airport slots, fueling, and overflight/landing permits for 100+ international flights, ensuring regulatory compliance and on-time performance. - Liaise with external partners (handling agents, FBOs, fuel providers, civil aviation authorities, customs) to deliver smooth, cost-effective, and safe ground operations. - Prepare and submit crew, passenger, and flight data to customs and border agencies in strict adherence to international regulations. - Provide accurate, timely flight status updates during the planning stage, identifying risks (e.g., fuel stops, airspace restrictions, en-route delays) and mitigating them proactively. - Collaborate with Tactical Controllers to resolve discrepancies and implement non-standard operational solutions under tight deadlines. - Uphold the highest standards of safety, efficiency, and customer service, consistently aligning with VistaJet’s brand values.
GeForce NOW is NVIDIA’s cloud gaming service, enabling players worldwide to stream and enjoy high-performance PC games on nearly any device. As a volunteer GeForce NOW Ambassador, I contribute to the growth and success of the global gaming community by fostering engagement, providing support, and representing the platform’s values. - Help manage and grow an online gaming community of 150,000+ members, creating a welcoming environment and ensuring smooth day-to-day interactions. - Organized and coordinated community giveaways including digital vouchers, game codes, and physical merchandise, boosting engagement and rewarding loyal members. - Support players by answering questions, resolving issues, and sharing updates to enhance the overall user experience. - Collaborate with fellow ambassadors to promote positive community culture, encouraging feedback and maintaining alignment with NVIDIA’s brand standards. - Stay up to date with GeForce NOW platform updates, features, and releases, helping to inform and guide community members effectively.
As a Flight Dispatcher, I coordinated and supervised the safe and efficient turnaround of aircraft, ensuring strict compliance with regulatory standards while delivering excellent customer service. - Directed and supervised aircraft turnarounds, coordinating Ground Operations, third-party providers, and Flight/Cabin Crew to achieve on-time departures. - Conducted pre-flight checks and prepared precise loading documentation (trim calculations, weight & balance, and load instructions) to ensure safe operations. - Maintained compliance with aviation regulations and company safety standards, operating ground equipment in a safe and controlled manner. - Delivered a seamless passenger experience by upholding Jet2’s brand values of service, reliability, and efficiency. - Trained and certified in: - Aircraft Marshalling - Airbridge Operations - Visual Docking Guidance System (VDGS) - Ground Power Units (GPUs) & Fixed Electrical Power (FEPs)
- Ensuring the accurate and timely allocation of hold items to the correct aircraft. - Driving our airside vehicles and supporting the transportation of items to the aircraft whilst meeting set Service Level Agreements. - Working with our Ramp Agent teams to load the aircraft, adhering to loading instructions and weight & balance parameters. - Unloading of inbound hold and luggage and ensuring correct distribution onto our Baggage Carousels. - Working to legal and company requirements; operating in a safe manner and maintaining a clear and safe working environment for you and your colleagues. - Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.