Hamza Kiani

Procurement Specialist

United Kingdom

About

Key successes & experience * Manage a team of customer service professionals in a financial services environment * Work in a highly regulated environment - compliant with GDPR, FCA and PCI regulations * Team achieved call centre targets for the past twelve months * Managed discretionary budget for resolving escalated complaints of a financial nature

Experience

  • Government Commercial Agency (5 yrs 5 mos)
    • Procurement Specialist
      Jul 2025 - Present · 1 yr

    • Commercial Specialist
      Feb 2021 - Present · 5 yrs 5 mos

    • Customer Service Operations Manager
      Dec 2023 - Jul 2025 · 1 yr 8 mos

  • Associate Manager - Credit card customer service at TSYS Managed Services EMEA
    Jan 2014 - Feb 2021 · 7 yrs 2 mos

    Working on behalf of Nationwide Building Society - personal credit cards