Rawalpindi, Punjab, Pakistan
Worked within the motor industry for several years in both parts and service departments. Then moved into a more customer facing role as an aftersales manager. Now currently working on a project basis. As part of my role i am responsible for providing technical support to dealerships by supporting sales teams in maximising growth and profitability. This includes building rapport with customers to build relationships with their specific requirements and ensure that they are 100% satisfied
Spearheaded end-to-end customer relationship management for a high-volume government services and medical centre, achieving and sustaining a 5-star client satisfaction rating. Managed monthly financial transactions including accounts payable/receivable, bank reconciliations, and cash movement reports, ensuring zero discrepancy in records. Collaborated with senior management and 4 certified public accountants on financial reporting, auditing, and business planning to support informed executive decision-making. Identified service gaps and proposed corrective action plans to management, driving continuous process improvement across client-facing operations. Concurrently managed multiple complex projects, maintaining delivery timelines and service standards under pressure. Recruited, onboarded, and mentored 5 customer service representatives, elevating team performance and service consistency. Grew the active customer base by 10% through relationship-driven retention strategies, referral programmes, and proactive client engagement.
Conducted comprehensive market research, feasibility analysis, and profitability studies to identify and capitalise on emerging business opportunities. Designed and executed multi-channel marketing campaigns (SMS, email, digital) that directly contributed to a 100% achievement of annual sales targets. Developed and maintained a portfolio of 20 corporate key accounts, including 5–6 major companies, through consultative sales and relationship management. Led and coached a 15-member sales and branch team, establishing performance metrics and accountability frameworks that improved team productivity. Authored business proposals and strategic growth reports presented to the Board of Directors for new service lines and territorial expansion. Partnered with creative teams to produce 360-degree digital advertising content, strengthening brand visibility across target markets. Spearheaded the opening of 5 new branches (2021–2022), overseeing hiring, staff training, and go-to-market execution, increasing total market share. Introduced client retention initiatives that measurably improved customer loyalty scores and reduced churn.
Oversaw daily transport operations including resource planning, fleet scheduling, and route optimisation for efficient goods delivery across the UAE. Led, motivated, and performance-managed a workforce of 60+ employees, instilling a culture of accountability, safety, and service excellence. Developed and controlled operational budgets, identifying and implementing cost-reduction measures while maintaining service quality benchmarks. Ensured full compliance with UAE safety, environmental, and regulatory standards within the land transport sector, achieving zero major violations. Produced KPI dashboards, operational reports, and management briefings that supported data-driven strategic decision-making. Conducted ongoing market analysis to align service offerings with evolving client demands and competitive dynamics. Contributed to long-term strategic planning and process re-engineering initiatives, resulting in measurable gains in operational efficiency.