Helsinki, Uusimaa, Finland
An engaged, driven and detail orientated Sales and Supply value chain enthusiast who is respected for my ability to identify and implement continuous improvements in the business processes. I have a vast knowledge in creating net value by building effective infrastructures and leveraging process improvement. I am always focused on ensuring that the customers and business needs are met first. Possessing substantial experience at project level means that I can quickly identify ways to optimize profitability.
As part of the service operations & product lifecycle team, the primary responsibility includes as business analyst include but not limited to: - Development of service execution KPIs, collectively define KPI with value-stream leader and take ownership of in-detail data gathering and validation process - Development of equipment maintenance plans in Google Bigquery by analyzing large amounts of product spare parts data and building maintenance data models for each equipment - Experience with building dashboards and reporting solutions catered to get insights on master data KPIs, product lifecyle report, system usage adoption report etc - Identify valuable data sources and automate data collection processes - Owns the development with subcontractors to enable access to relevant data for all personas in the organization - Establish clearly defined and prioritized metrics that can be used for performance management purposes to enable the balance of creating new value for Hiab and customers - Collaborate with Product Lifecycle Managers, Service Operations Value Stream leaders, Master Data, Safety & Customer Experience Leaders to embed insights into processes and products - Supports service operations with labor utilization, maintenance and installation profitability analysis, warranty analysis
The commercial operations team was responsible for the customer contract reviews, data gathering/validation, contract application on the final engine invoices based on the dataset. The main job responsibilities as an analyst are described below but not limited to: - Support invoicing & profitability analysis - Participate in request for quotation (RFQ) and tender bid preparation for ongoing sales opportunities. - Perform complex data analysis related to shop visits and Ad-hoc reporting - Data gathering and validation - Liaison between internal departments to ensure prompt information flow and timely updates in the ERP system - Assist Sales and Customer Support team with direct customer negotiations as required, e.g. provide customer support team with correct datasets - Assist Sales and Customer Support team with customer visits at the site as necessary
The 2-years program involved three rotations into multiple rewarding roles. I have worked with top-caliber colleagues on a challenging projects and contributed my potential to enhance value in one of the most innovative and exciting brand of the automotive industry. The final rotation started dynamically in both the Corporate Sales and Training team. My projects were following: - Worked on building management reporting tool and sales dealer scorecard to improve data processing and quality - Collaborated with sales and training teams in the launch of a key product and creating and executing training plans - Organized a digital dealer conference in Nordics and supported network training activities in Nordic markets for a launch of new product
The second rotation starts in Dealer Network Development and Care team which consists of: - Effective implementation of a migration project from a local dealer database to the Nissan Europe's dealer database - Ensuring smooth and accurate transition of data and userbase while enhancing the efficiency for all the stakeholders involved in the migration project - Monitoring the dealer pace project which involves upgrading the virtual car-builders at Nissan dealerships in Finland
As a part of graduate scheme, the first rotation started in Aftersales Marketing and mainly involved the following activities. - Worked on streamlining discount management policy - Launched accessory price simplification project in seven markets to improve salesman confidence - Created customer journey map to set up marketing focus actions to make better customer experience - Launched Nissan's insurance sales-competition in seven different markets to organize a seminar to reconnect with dealers on insurance topics - Involved in daily operations including parts and accessory price updates, campaign setups, discount management and website content updates.
- Dealer's claims management and monitoring for Swedish and Norwegian aftersales market - Aftersales logistical process optimization for Nordic and Baltics region - Warehouse reporting including spare parts back-orders release and control
Worked in Kaizen Promotion Office to implement and develop lean manufacturing culture. Worked on daily operations management for sustainable quality and process improvement. Gained practical experience of implementing Lean Plans at the Gemba (Actual Workplace). Working on training, developing & implementing lean culture. Successfully enhanced overall efficiency of knitting and finishing department, using Value Stream Mapping, Capability Analysis, Line Balancing and Effective Manpower utilization.