Haliza Joy Hoybia

Team Leader | Marketing

Cebu, Central Visayas, Philippines

About

Results-driven Team Lead with a strong background in Quality Assurance and process improvement. With experience in Agile methodology, Lean Six Sigma, and HIPAA compliance, I specialize in driving operational excellence and delivering measurable results. Proven track record in QA analysis and customer service within fast-paced environments, with a focus on quality, efficiency, and team performance.

Experience

  • Customer Care Supervisor at Gatestone
    Apr 2026 - Present · 4 mos

  • ContactPoint 360 (3 yrs 2 mos)
    • Team Lead
      Feb 2025 - Apr 2026 · 1 yr 3 mos

    • Quality Assurance Analyst
      May 2023 - Feb 2025 · 1 yr 10 mos

      QA Certified

    • Airline Customer Service Agent
      Mar 2023 - May 2023 · 3 mos

      Email Support

  • Qualfon (2 yrs)
    • Quality Assurance Analyst
      Jul 2022 - Feb 2023 · 8 mos

    • subject matter expert
      Feb 2022 - Jul 2022 · 6 mos

      Supports tier 1 and tier 2 agents (floorwalk assistant)

    • Customer Service Representative
      Mar 2021 - Feb 2022 · 1 yr