Seattle, Washington, United States
Master of Healthcare Administration (MHA) with nearly ten years of progressive experience bridging frontline clinical operations, clinical research compliance, and high-level administrative support within top-tier academic health systems (Mayo Clinic, UW Medicine). Proven track record in workflow optimization, data-driven quality improvement (Kaizen), and cross-functional project management. Seeking to leverage an advanced administrative framework and clinical insights to drive strategic growth within the healthcare setting. Committed to quality improvement, team success, continuous professional development, and life-long learning.
- Manage high-acuity patient throughput and clinical workflows for inpatient and emergency departments, ensuring optimal scanner utilization and minimized wait times at a Level I Trauma Center - Provide appropriate education to patients and their family members prior to and post radiology procedures - Participate in the department QA and QC functions; daily quality test for the scanner and daily crash cart checklist procedure - Operate various CT scanners including the Siemens Alpha photon counting - Communicate daily with various hospital personnel regarding patient care and exam protocols - Collaborate with numerous personnel from a variety of departments to accomplish transportation of critical inpatients to perform exams - Lead onboarding, operational training, and compliance education for incoming permanent and contract travel technologists to ensure departmental standardization - Utilize advanced knowledge of medical terminology - Collaborate closely with the scheduling department on communication and clarity with patients for future exams or procedures - Partner with the emergency department stroke team for swift and timely completion of imaging - Evaluate patients’ metrics and lab values for safety precautions with contrast administration - Verify quality and overall completion of each exam or procedure performed
- Project-managed data collection and cross-departmental coordination for Mayo Clinic Children’s annual USNWR survey submission, creating a master tracking system to ensure 100% data accuracy and accountability - Applied expertise to perform a variety of administrative support tasks including scheduling, coordinating, and follow-up tasks for meetings, events, and professional travel for several operations managers and associate chairs - Prepared strategic documents, financial invoices, and policy briefs for executive-level committees, including Quality, DEI, and Faculty Leadership Development - Created and maintained committee and subcommittee’s webpages - Processed invoices and reimbursements for several physicians, managers, and recruit candidates - Supported departmental projects and activities including Mayo Clinic’s pediatric social media welcome video, distributing physician annual evaluations, implementing new standard of practices (SOP) to workflows, and presenting research for the Mayo Clinic’s visibility marketing team - Applied confidentiality and professionalism to every component of the role - Demonstrated proficient use of computer hardware and software, telecommunication, and other office equipment - Demonstrated the ability to navigate multiple systems simultaneously - Displayed abilities to work collaboratively with team members or independently - Collaborated with HR and department heads to ensure organizational needs of physician recruitment through itinerary planning and coordinating, touring the candidate through the hospital, and arranging travel - Committed to quality innovation, improvement, operation, and excellence to establish proficient workflows and processes for committees and projects. Examples include: o Provide support for Pediatrics Quality Committee and committee’s quality initiatives o Participate in the Allied Health Education Program quality initiative
- Coordinated and executed complex clinical research protocols under the direction of Principal Investigators, ensuring 100% data integrity and regulatory compliance - Gave direction to and collaborated with other research staff from multiple departments/divisions - Interacted with research participants, other research centers, and sponsoring companies to resolve problems and ensure efficient completion of research studies daily - Planned and coordinated formal communication about research studies to interested participants - Routinely communicated via telephone with various departments and research participants - Provided weekly reports to the other study staff members and physicians - Analyzed reports from electronic medical systems for recruitment efforts and initiatives - Project-managed critical study milestones and timelines across multiple departments, ensuring all stages of clinical trials strictly aligned with sponsor deliverables and institutional goals
- Volunteered on committees for quality improvement for patient care experience: o Spearheaded a Kaizen workflow optimization project for the Gonda building clinic to streamline patient transportation and maximize staff role efficiency o Super user and trainer for new technology and use of Alpha Photon scanner o Digital check-in station implementation for improvement with patient check-in experience and efficiency - Operated various CT scanners including the Siemens Alpha photon counting - Provided critical services to outpatients - Performed CT procedures with a variety of complex imaging such as cardiac studies involving medication administration and CT guided biopsy procedures - Communicated with radiologists routinely for requests and additional reconstructions of imaging - Collaborated with leadership to manage high-volume patient logistics, successfully optimizing a workflow that processed 200+ complex diagnostic scans daily - Collaborated with numerous personnel from a variety of departments for patient care needs and safety - Assisted in onboarding and educating new hires and students within the radiology program to ensure departmental standardization - Utilized advanced knowledge of medical terminology
- Volunteered on quality improvement project to streamline pager owner: o Partnered with clinical leadership on a communication quality improvement initiative, successfully identifying and resolving workflow bottlenecks between the command center and the Emergency Department CT staff - Operated various CT scanners including Siemens Somatom Definition, Force, and Drive, as well as a portable Samsung CT scanner at a Level I Trauma Center - Provided services for outpatients, emergency department patients, and pediatric patients while monitoring them throughout the imaging - Performed CT procedures with a variety of complex imaging such as cardiac studies and CT guided biopsies - Established rapport with coworkers and students while providing excellent patient care - Assisted in educating students within the radiology program - Assisted radiologist in protocoling routine exams - Worked with trauma and stroke team to perform imaging for emergency department patients - Utilized advanced knowledge of medical terminology
- Partnered with leadership on quality improvement project: o Collaborated on a change-management and workflow redesign project that strategically cross-trained and repositioned staff to optimize emergency department patient intake and triage efficiency - Interacted with patients through registration in the emergency department - Verified demographic information through charting - Certified and ran coverage of health insurances - Communicated via telephone with various departments answering questions with prompt follow-through - Communicated proficiently with nurses and doctors to coordinate on patients’ behalf - Displayed exceptional customer service and interpersonal skills - Utilized advanced knowledge of medical terminology