Cracow Metropolitan Area
https://zety.com/profile/hakkikaan-yuzbasioglu Hello, My name is Hakki Kaan Yuzbasioglu and I am currently living & working in Poland. I graduated from St. George's Austrian High School in Istanbul in 2011 and Canakkale (18th March) University in 2018. Furthermore, I have knowledge of various languages on different levels such as English(TOEFL IBT Score: 88), German(Intermediate), Japanese(JLPT N2), Turkish(native). I am confident about myself for miscellaneous tasks, teamwork, punctuality, organizing, and creativity. As a lifelong learner, I am eager to obtain new information regarding various topics, new skills, and languages.
- Collaborated with management to receive training on improved processes regarding outsourcing the compliance of mainly Google. - Ads General Support - Quality audits for Google marketing platforms compliance-related customer service for - German, English, and Turkish-speaking markets: detail analysis, quality check reports, troubleshooting, resource analysis, and knowledge of: Google marketing platforms (Google Ads, Google Analytics (UA and GA4), Merchant Center, Google Grants, and more. - Investigating reports of product quality issues and ensuring resolution in accordance with the company guidelines and regulatory requirements. - Remain up to date on key workflow changes, operational guidelines, and policy updates.
- Google Ads/ Google Analytics / IT Technical Solutions - Web Implementation support and troubleshooting of the following Google services: Google Adwords, Analytics, Google Tag Manager - Common implementations include: Google Analytics (UA & GA4), Conversions Tracking (include Cross - Domain Tracking), Google Analytics, E-commerce and Enhanced E-commerce Tracking, Ads Conversions Tracking, Ads Remarketing, Dynamic Remarketing, Google Tag Manager, - Google Tag manager Troubleshooting - Tag implementations on CMS platforms (WordPress, Shopify, Shopware, Prestashop, Magento, Wix and many more) and FTP sites - Implementation and Troubleshooting of tags using standard and nonstandard methods and deployment of custom solutions using HTML, CSS, JavaScript. - Assisting German-speaking advertisers and business owners (Germany, Austria, Swiss) in customer journey optimization, supporting marketing agencies, web developers, internal sales and services teams - Communication via phone, google meet conferencing, email, adjusting technical explanations to the clients - Using Sales Force and Connect to make documentation of the cases and support the clients even after closing the cases.
• Process HR Administration requests such as onboarding, annual leaves, maternity leaves, sick leaves, job and compensation changes, termination • Usage of various and well-known HR-driven software such as SAP, Workday, Escriba, Aconso, Taleo, Service Now, Cisco Webex • Answering client’s emails in German and English language in a proper manner providing top-notch service based on previous customer service experience • Implementing effective HR policies to ensure all practices are in compliance with labor and employment regulations while staying in touch with the other teams