Kadıköy, Istanbul, Türkiye
- Leading the end-to-end delivery of services/projects - Managing the timely,budget-conscious, and high-quality delivery of projcets within the scope of the customer contract - Project/Product management with Agile methodologies ( Scrum, JIRA, Waterfall and Kanban) -Cloud Platform, Microsoft Azure, MS Project - Fintech, payments system projects AndroidPOS
Operational management of SAP to implement Zurich Türkiye’s financial operation support of the Zurich Global in cooperation with a consultancy company. Also He manages distinct mid-size global and local projects. Applying different delivery approaches ( scrum, waterfall)
Managing multiple software projects by using Waterfall and Agile methodologies, Developing plans including project definitions, scope, business requirements, cost, completion dates, resource allocation, and quality/reliability for 5 local and 1 global project simultaneously, Collaborating with IT teams to ensure appropriate processes and templates are utilized for project and program success, Ensuring projects are executed on time, under budget and meet pre-established goals and objectives that support the financial and business objectives within the organization. Managing program risks: identifies potential risks to the program and develops plans to mitigate them. Monitoring program progress: tracks the progress of the program to ensure that it is meeting its goals and objectives. Reporting program status: reports regularly on the status of the program to stakeholders and executive leadership.
Collaborate with project management, development and test departments to help development life cycles. Participate in backlog planning, daily meetings, reviews, refinements, retrospectives, sprint and release planning and other Scrum-related ceremonies Create backlog and support agile meetings. Support sales activities with analysis documents Support test team for test case scenarios and involved in testing processes (preparing test cases and testing ) Create backlog and participated agile meetings. Projects: Loyalty Platforms, VPOS, Dealer Manegement System, Payment&Collection Systems, Ticket Management System , ERP (Salary Management) , Dealer Management Systems (Türk Telekom), Websites, Admin Portals
• Managed project deliverables in line with the work flow. • Resolved cross-functional issues at project level. • Yemek Sepeti (Online ordering company) - Dominos's Pizza integration project analyzing. Integration problem analysis and examining details of problems • Solving problems that come from restaurant’s and customer feedbacks, inspection of bugs, system or technical issues and user scenario by using SQL, Azure insight,Google Analytics, other backlog tools, and analyzing the API in-store software data • Creating products, campaigns and stocks and to customize them for over 400 branches on Pulse, which is a merchandising program developed by Domino's Pizza Enterprises Ltd. • Controlling and managing stocks regularly. • Preparation of documentation (project reports, procedures, and instructions) • Performed analysis needings, gathered requirements and selected best solutions.
Responsible for the whole lifecycle of Contact Center projects from the proposal until it’s livePlanning System project management and management of related companies or developers Problem analysis and action planning releated issues Preparing and reporting impact analysis of systemic changes Responsible for the projects of the Contact Center Video Call Experience (Prompter PC) Verification on the go (Voice verification for customers without having to say certain sentences with natural dialog) Personalized Android tablet application for Contact Center employees (Android app with call statistics, announcements, performance notes, gamification platform and personalized notes, putting an android tablet on every agent's desk)