Brussels, Brussels Region, Belgium
Serving as a first point of contact for customers seeking help by phone, email or chat. Determine the best solution based on the problem this on the basis of the data provided by the customer. Helping customers to use specific features Remotely solve problems using diagnostic techniques and relevant questions; Analyzing and reporting product malfunctions; Follow-up with customers to ensure their problems are resolved Updating our public documentation & internal databases with information about problems and useful discussions with clients, articles (FAQ, guides...), etc. Share effective workarounds with team members. Prepare reports to discuss with the customer service team. Identifying and suggesting possible improvements to procedures & tools.
Receive customer files and check for completeness according to the current KYC (Know Your Customer) policy. Checking the validity of data obtained using external and internal compliance sources. Provide advice on the basis of available and given information. Collaborate with internal (front office, relationship managers, AML) and external services to handle the KYC file in the most effective way. Relevant risk monitoring of unusual risk deviations to involved management. Use and development of knowledge of internal and external IT applications for support of customer acceptance and follow-up. Development of knowledge and expertise regarding current KYC policies within the bank. Development of knowledge of local and international anti-money laundering legislation and regulation.
Offer B2B products and services from Proximus to companies. Acquiring and developing new and existing customers to boost the business. maximize. Generate leads and convert them into sales. Fix problems of existing customers and offer appropriate product and/or service solutions.
Drawing up and booking purchase invoices. Preparing paperwork for shipments. Supporting coordination the transportation of the finished products to the customers. Reporting to logistics manager. Scheduling technicians for maintenance of the machinery. Ordering parts for maintenance of the machinery. Communication between internal and external services. Contact point for customers, drivers, etc.... Reporting to operation managers.
Drawing up and booking purchase invoices. Organize, implement and monitor sales activities in order to achieve commercial objectives. Cross & upselling with existing customers. Draw up and book sales invoices. Deal with customer issues and provide information about products, prices, delivery times, etc... Follow up total export and import documentation. Issuing and following up quotations. Communication between internal and external services. Contact point for customers, drivers, etc... Prospecting for new customers. Reporting to operation managers.