Türkiye
-Acted as the senior point of contact for complex customer issues, stepping in where frontline associates needed guidance or authorization to move cases forward. -Managed consumer arbitration claims end-to-end — investigating disputes, negotiating settlements, and building case documentation for legal counsel. -Onboarded and technically trained new hires, helping them get up to speed with Amazon's operational standards and workflows from day one. -Dug into performance data to spot individual gaps, then worked with associates one-on-one to get them back on track. -Identified patterns in recurring post-delivery issues and drove fix projects that addressed root causes rather than symptoms. -Tracked concession abuse patterns across customer accounts and flagged high-risk cases to internal fraud and risk teams before losses could escalate.
Translation service for CEO and Vice CEO during business meetings. Communication with international customers and production staff for orders, demands and updates. Preparing necessary documents for export and customs process. Acquiring new customers and strengthening relationships of current customers.