Singapore
Knowledgeable and performance-driven Account/Yield manager with a wealth of experience in managing multiple accounts and increasing revenue. An independent fast learner, with high agility across change in working culture. Established reputation for problem-solving skills, multi-tasking and high pressure-tolerance. Experiences across diverse industries such as finance, premium goods and travel industry has made me an outstanding commercial contender with excellent analytical skills and a target-driven mind-set. I excel in analysing, negotiating and optimizing on commercial conditions which drives results. Currently I’ve added on pre/post merger process experience. I am also highly organized and self-managed with a great work ethic. Throughout my years of experience, I have demonstrated leadership qualities by coaching junior team members.
[ Malaysia Market ] • Maintaining the business for over 130+ existing accounts cross the Malaysia • Recognised by executives and scored 100% on competitiveness assessment during training; Certified Platinum level • Analyse competitor benchmarking through price comparisons : pricing/inventory analysis, reviewing competitors both b2b & b2c • Provide professional advice to hotels on their distribution strategies • Generate analytical reports to influence renewal business; proactively renewed 30% of the portfolio although renewal ought to be led by the contract manager [ South Korea Market ] • Handled 40% of the operation margin of the Korean porfolio; Increased by 23% the operation margin in 2018 by implementing new sales strategies and campaigns for gaining extra competitiveness • Exceeded commitment targets for Revenue Guarantee Programs of participant hotels • Identified market trends, provided business updates to existing clients and turned that into commercial opportunities • Provided training to new & existing hotels to fortify hotel’s stickness with us • Gave full on boarding training to new joiners and continually coached/lead them as a senior Yield Manager • Participated or lead various projects focused on improving work practices emphasising efficiency and overall improvement • Acted as the first point of contact for new channel manager implementation for the Korea team • Pre/Post merger unification process experience • Due to my experience and a willingness to offer help when needed, I also assisted in contracting with new hotels and follwing up with the necessary processes • Maintained good relationship with internal/external stakeholder
• Expanded business and ensured growth of established accounts for the company – 50% increase in sales compared to the previous year • Prepared proposals and made presentations to secure sales to new customers • Analysed and monitored market activities and trends, customer requirements, sales for clients and agency partners • Organising wine events for clients and agency partners
• Ensured efficiency and execution of trades that are worth at least 1 million USD • Formulated multi-factors swap spread models that enabled optimal hedging strategies with existing prices and execution of the trade • Responsible for keeping track of price and market movement for instant execution • Developed client relationships and fulfiling their needs • Provided USD/KRW trade pricing and execution service
• Reached target 4 quarters in a row • Ensuring rate parity and availability. Keeping our prices competitive by constantly monitoring competitor’s pricing/promotion • Trained external hotel staff on how to use our inhouse extranet