Cairo, Egypt
With over a decade of experience at the intersection of IT Service Management, Engineering, and Architecture, I specialize in driving large-scale digital transformations and technology modernization initiatives. My career has been rooted in Applications Operations, ITSM automation, and the strategic design of scalable, resilient IT service frameworks. I bring a proven track record of leading cross-functional teams, engineering service excellence, and aligning technology with business outcomes in fast-paced, high-impact environments. Passionate about building future-ready IT ecosystems, I thrive on solving complex challenges and enabling innovation through smart architecture and automation.
Global Manager for Monitoring and Observability, IT Service Management, Platform Integration and Operations Automation.
• Drive, engineer, implement and support the Technology _VOIS Service Management platforms based on multiple vendor systems, that will manage the whole Vodafone Group IT Operations within different Local markets and Vodafone Group entities as part of Mega project managed by Technology Shared Service Center (TSSC). • works with business partners and stakeholders to help define requirements and discuss with architecture team
• Developing system integration and automation capability to improve operational response time and accuracy in diagnosing and resolving issues. • Technical Reference and consulting on Monitoring Best Practice. • Function Reporting; Achievements, Progress, Risks and Challenges. • Stakeholders Management, Demand Assessments and Resources Allocation.