Singapore, Singapore
Experienced in consultative solution selling, account & project management with a strong client-oriented mindset & excellent interpersonal skills.
- Founded, led business & digital marketing strategies, and supervised operations from afar - I created Mây Gelato & Nắng Bakery with the aspiration of delivering high-quality culinary products, experiences and services to customers, bringing joy to their busy urban lives. May Gelato has both online and offline presence while Nang Bakery is a digital-first and delivery-only business for now.
- Managed a portfolio consisting of 20-22 Vietnamese mid-market companies mainly from 3 key verticals: Cross-border E-commerce (Print-on-demand Apparel & Home decor, Beauty etc.), Multichannel Retailers and FMCG (Beauty & Personal care, Instant food etc.) - Proven track record of delivering core sales KPIs & OKRs despite going through multiple changes within short periods of time. E.g. I delivered 110% of sales and 340% of productivity (solution specific) goals in a quarter where I had to take over a new portfolio after a colleague resigned - Spearheaded multiple key pillars to accelerate growth from Export Business for Vietnam GCS, organizing Google’s first export-focused event in Vietnam, welcoming 100+ export advertisers of all sizes - Engaged actively in internal training efforts on competitor platforms’ solutions Achievements: - Top 5% Performer in GCS SEA 2023 - Winner of APAC Telops Seller Award 2023 --- The Mid-Market Sales (MMS) team is a growth engine for customers in Google Customer Solutions (GCS), designed to grow medium and large-sized businesses. Through long-term relationship development, we’re dedicated to understanding the business goals by providing advertising solutions to drive business success.
- Managed a portfolio of 40-50 Vietnamese SMBs & mid-market advertisers from diverse verticals: E-commerce, Social/Conversational Commerce, Retail, Beauty & Health, Education - Optimized clients’ campaigns and investment by guiding strategy and implementation of Facebook advertising solutions. Proven track record of growing key accounts 100 - 200% YoY - Built and sustained productive working relationships with key, senior external and internal stakeholders and decision makers to drive measurable business outcomes and establish & realize long-term account visions for clients - Led Conversational Commerce (i.e. business messaging) efforts for Vietnam across sales channels and for APAC Scaled Business: best practice playbooks & case studies, external-facing scaled webinars, market research & new business acquisition program - Global product champion of lead generation messaging solution
- Built from scratch Kizuna Box - an international subscription box service that delivers Japanese products to customers overseas - Managed a one-woman show project from developing & executing digital marketing strategies on multiple social media platforms & marketplaces to running operations, including product curation, customer services and logistics - Acquired a loyal customer base of 150+ subscribers from more than 20 countries in North America, Asia, Europe and Oceania in less than 01 year Learn more about the business via the link below.