Woodstock, Ontario, Canada
• Developed and implemented a Bring Your Own Device (BYOD) policy, strengthening data security while improving employee mobility and access. • Migrated and debugged organizational website systems by leveraging the .NET Framework and JavaScript, ensuring a smooth transition to updated platforms with improved performance and reliability. • Resolved high volumes of service desk tickets with a focus on efficiency and user satisfaction, reducing downtime and ensuring business continuity. • Designed and deployed an asset management dashboard, delivering accurate real-time visibility into IT resources and streamlining compliance reporting.
• Administered virtual machines on Microsoft Azure, ensuring 99.9% uptime and optimal performance • Partnered with cross-functional teams to troubleshoot, optimize, and improve cloud applications, reducing system downtime by 30% • Conducted code reviews and implemented automation strategies, cutting manual workload by 40% • Created technical documents, including best practices and troubleshooting guidelines, improving team efficiency and knowledge sharing
Work alongside other reps to determine the allocation of funds received by WEEF to new equipment and resources for the engineering department Attend weekly meetings to discuss actions moving forward and determine where and what to utilise the funds received for
Worked within a group to create a subscription-based service targeted to the elderly, that flags fraudulent emails and allows for their loved ones to also remain in the loop. In the process, was also able to obtain 2 certifications, one in Azure Fundamentals and the other in Azure AI