Cracow, Małopolskie, Poland
Managing relationship with suppliers • Managing relationship with internal stakeholders • Developing and implementing new business strategies • Negotiating contracts with suppliers • Managing supply chain • Spend analysis
• Acquiring new customers • Taking inquiries and requests from customers and addressing their needs • Acting as the main point of contact in all matters relating to customer concerns and needs • Maintaining relationship with existing and potential customers • Negotiating prices, conditions and contracts • Developing new business strategies
• Coordinating transfers of precious metals (paper transfers and physical deliveries) • Administrating Shell’s precious metals accounts • Sourcing precious metals for manufacturing requirements for plants all over the world • Reconciling inventory on a monthly basis
• Sales Contract Management, drafted various contracts (standard and non-standard), drafted new contract templates for lubricant customers in Germany • engaged in projects e.g. implementation of DFOA model in Germany, implementation of contract management tool, implementation of new business strategy in Germany • supporting Sales in SPANCOP process • supporting Sales in tender process and regarding various enquiries from customers (e.g. long term declarations, supplier declarations, quotes etc) • setting up customers in SAP system
Technical consultant for procurement/sourcing applications (e.g. SAP SRM, various IBX applications regarding catalogues, auctions, RFX, invoice matching, etc.) customer care via telephone/E-Mail
Responsible for authorizations of credit cards Fraud prevention Finding solutions for customer complaints Customer care via telephone/E-Mail