Ataşehir, Istanbul, Türkiye
Results-driven Operations Specialist with experience in managing end-to-end vehicle registration and delivery processes within the automotive sector. Skilled in coordinating multi-step operational workflows including vehicle registration, credit arrangements, taxation procedures, and license plate operations. Strong analytical thinker with excellent problem-solving abilities and attention to detail. Experienced in working cross-functionally with internal departments and external institutions to ensure regulatory compliance and smooth operational flow. Adaptable, team-oriented, and committed to continuous improvement and professional growth.
• Managed end-to-end vehicle registration and delivery processes from import to final delivery • Registered vehicles in internal systems and coordinated credit procedures • Oversaw retirement and disposal processes of damaged vehicles • Managed license plate procedures • Conducted excise tax (SCT) declarations and payments for foreign customers • Handled notary procedures and official documentation • Controlled and verified unidentified payments during TRT bandrol (KEP) processes • Canceled vehicle registrations and removed delivery-blocking restrictions • Coordinated the full workflow of SCT–registration–invoice–credit–license plate processes • Ensured compliance with internal standards and legal regulations • Supported the sales team in daily showroom operations and customer engagement • Assisted customers during their purchase journey, providing product information and guidance • Conducted vehicle test drives and explained vehicle features to prospective customers during events and showroom visits • Participated in automotive exhibitions and promotional events, representing the brand and engaging with potential clients • Managed vehicle delivery processes including license plate installation coordination and vehicle handover • Provided detailed vehicle orientation and feature explanation to customers during delivery • Supported end-to-end customer experience from initial contact to final delivery
• Managed documentation related to damaged vehicles • Communicated with customers regarding vehicle status and processes • Organized appointments and coordinated schedules • Managed warehouse tire payments and related financial transactions • Maintained proper documentation and archiving systems
• Screened CVs and shortlisted suitable candidates • Organized and scheduled interviews • Prepared interview evaluation reports in Excel • Supported the recruitment process end-to-end • Maintained detailed recruitment records