Gwyneth Roland

Regional Coordinator at DispatchHealth

Greater Seattle Area

About

Experience

  • DispatchHealth ()
    • Regional Advanced Care Coordinator
      Feb 2022 - Present · 4 yrs 6 mos

    • Operations Manager
      Feb 2021 - Mar 2022 · 1 yr 2 mos

      ● Operational leader providing oversight of a $2+ million book of business for Pierce County's Mass Testing and Vaccine programs. ● Managed a large team (40+ members) of medical professionals and administrative assistants to include coordinating hiring, scheduling, training, and ongoing education. ● Coordinated eorts with our partner(s) Pierce County and Tacoma Pierce County Health Department to facilitate a complex 7-day per week schedule to include multiple fixed, mobile and 'drop' team sites each day to cover the scope of both the testing and vaccine programs. ● Maintained the highest standard of sta and patient safety through consistent messaging and sta education related to COVID-19 guidelines.

    • Lead Administrative Assistant
      Nov 2020 - Feb 2021 · 4 mos

      ● Managed team of admins for a COVID-19 Mass Testing program, including ensuring the ecient and accurate completion of project tasks, hiring, training, scheduling, and conflict resolution duties. ● Coordinated with medical technicians, advanced practice providers, the Department of Health, Pierce County, and other entities to ensure that the project ran smoothly. ● Created and implemented new workflows to increase eciency and productivity while maintaining strict adherence to safety guidelines and protocols

  • Research Assistant at Ladiges Laboratory
    Mar 2019 - Feb 2020 · 1 yr

    • Administered medicated treatment to mice, monitored and maintained the colony, and ran tests on mice and biological samples, including QMR and blood glucose level tests. • Handled and collected blood samples and helped with blood serum experiments. • Analysed blood samples for white blood cell levels by differentiating cell types under a microscope. • Helped with mouse dissection. • Tracked data points with Excel for statistical analysis. • Created complex testing schedule for multiple people and research timelines.

  • Food Server at Oak Barrel Tavern
    Jun 2018 - Sep 2018 · 4 mos

  • Research Assistant at Cognition and Cortical Dynamics Laboratory
    Jan 2018 - Jun 2018 · 6 mos

    • Facilitated memory and language trials on subjects to determine what factors will help determine how well a monolingual adult will learn a second language. • Tracked participant information and entered data points into Excel for statistical analysis. • Assisted in participant coordination and scheduling.

  • Receptionist/Fitness Trainer at Koko FitClub, LLC
    Jun 2017 - Sep 2017 · 4 mos

    • Answered the phone and scheduled appointments with members. • Updated and maintained member and program data in the computer system. • Worked with members on their training programs/ trained members on the exercise equipment.