Port Elizabeth Metropolitan Area
Highly organized, efficient and customer-orientated Retail / Sales Manager & Administrator with a combined career history spanning over 20 years. Committed to creating an environment that is conducive to achieving increased sales and a favorable work space. Management, Teamwork and Leadership forms the basis of a skillset acquired. Hardworking and reliable with a dedication to meeting the expectations & requirements of both clients and the organization. Focused on going above and beyond to promote teamwork and effectively instill customer service skills in all employees with comprehensive training and reward programs. Very motivated to continue learning and to grow as a professional.
• Compile and capture data for Visa applications • Checked data from completed forms to verify accuracy and completeness before database entry • Corrected errors and organized data to facilitate swift and accurate capturing • Entered and updated information in required online sites. • Storing and filing completed information and maintaining records of tasks and completed documents • Compiled, sorted and verified accuracy of data before entry
• Offered alternative solutions to retain customers' business and company revenue • Built relationships, developed trust and identified solutions to help customers meet financial obligations • Updated customer accounts with current personal information • Upsold and cross-sold add-on purchases to increase sales
• Ensure that in-store sales and revenue targets as defined for the store are achieved • Handled difficult customer situations to take burden off team members • Assessed performance regularly and offered constructive feedback to help employees self-correct problem areas • Coordinate teamwork to ensure that all team members understand what is required of them to achieve their objectives • Manage stock, including stock control and forecasting, ensuring minimal stock shortages and stock losses • Cash management including daily banking • Understand customer needs and provide products and services accordingly • Fostered and encouraged positive environment of outstanding teamwork, mutual respect and exceptional morale to build productive teams and retain talented employees • Applied advanced product knowledge to oversee restocking, organization and display of products with correct pricing • Stayed closely connected with floor operations by conducting regular store walk throughs. • Coordinated pricing changes and short-term promotions to increase sales of specific items. • Established and enforced clear operating procedures • Delegated assignments based on employees' knowledge and skillset • Worked with senior managers to forecast demand, using data to optimize staff coverage and inventory levels