Centurion, Gauteng, South Africa
Experienced Support Consultant with a demonstrated history of working in the information technology and services industry in the Local Government arena. Skilled in Business Process, Customer Service and Training, Requirements Analysis, and System Administration. Information technology professional working on a BSC Informatics focused in Computer and Information Sciences from University of South Africa/Universiteit van Suid-Afrika.
Transcribing recordings to text files.
Data Migration Project
As on-site support consultant at Overstrand Municipality, actively involved in one of the first successful implementations of the Collab Citizen App designed by Business Engineering by successfully maintaining good client relations with councilors, directors and the IT department. Successful implementation project of a Case Management System for Business Service Requests at Overstrand Municipality as appointed by DEDAT (Department of Economic Development and Tourism). • Supported users in a 24/7 environment, addressing urgent enquiries and service disruptions via the Collab Citizen App. • Supported over 900 users on Collaborator Software (EDMS) across various Local Municipalities • Manage reporting system support • Simplified complex technology issues for clients, improving end-user experience. • Identified and escalated software issues to the Shared Services team. • Diagnosed and resolved hardware, software, and network issues. • Collaborated with development teams to identify bugs, improving resolution times and product quality. • Enhanced system performance through proactive monitoring, troubleshooting, and identifying user support needs • Collaborated with cross-functional teams to gather requirements, optimize workflows, and drive process improvements. • Acted as the primary liaison between Shared Services, technical teams, clients, IT departments, and management for all software-related concerns. • Participated in post-mortem reviews, identifying and implementing improvements after major incidents • Collaborated with cross-functional teams for seamless implementation of Collaborator software and SharePoint upgrades. • Updated documentation, managed scope and schedules, and facilitated communication during system implementation and migration projects. • Conducted training sessions on the Collaborator platform, enhancing user proficiency and maximizing platform utilization.
Food Stall at Elgin Railway Market, preparing and selling Shawarmas and Greek Food, catering functions.