Raleigh-Durham-Chapel Hill Area
Specialties: analysis, time & project management, quick & enthusiastic learning, attending to detail, communicating, debugging, troubleshooting, scripting, documenting, bash, C/C++, Python, Rust, Golang, Java, assembly, linux, windows, vmware, kvm/qemu
Provided L2 support for the SAN Volume Controller and related products, such as the Storwize V7000, ProtecTIER and Subsystem Device Driver, as well as connecting products, such as fiber switches and storage backends, like the IBM DS4000, DS5000 and DS8000. This involves analyzing system dumps, traces and error logs in order to determine root cause of failures on customer systems.
Supported ~500 civil engineers and other staff in the Division of Highways' Century Center building on Birch Ridge Rd in Raleigh by solving all technology-related problems that arose.
Executed test plans for System x servers and their associated RAID controllers, HBAs, CNAs, tape drives, disks, enclosures and switches, including Brocade 10GbE FCoE fabric.
Maintained student and faculty computers by removing viruses, installing operating systems and associated drivers, troubleshooting network closet issues, diagnosing hardware problems, replacing hardware, educating clients, and updating wikis with latest information.