Gwendolyn Thorn

VP of Customer Success at Moveworks

San Francisco Bay Area

About

Working to make customers incredibly successful at applying ML/AI

Experience

  • Moveworks (9 yrs)
    • VP of Customer Success
      Mar 2024 - Present · 2 yrs 5 mos

    • Head of Customer Success
      Aug 2020 - Mar 2024 · 3 yrs 8 mos

      Partnering with our customers to instantly and autonomously resolve IT tickets with the power of a Machine Learning bot directly in chat.

    • Manager, Customer Success Team
      Oct 2019 - Aug 2020 · 11 mos

  • Box (4 yrs 4 mos)
    • IBM Program Manager
      Jun 2016 - Aug 2017 · 1 yr 3 mos

    • Customer Success Manager
      Apr 2014 - Jun 2016 · 2 yrs 3 mos

    • Associate Customer Success Manager
      May 2013 - Apr 2014 · 1 yr

  • Independent Analytics Consultant at Beyond International Corporation
    Jul 2012 - Jun 2014 · 2 yrs

    • Analyze highly-technical customer articles & trade journals in pharma and finance • Create and maintain tracking spreadsheets • Identify new market trends, jargon, & potential niches

  • Environmental Compliance Administrator at Foresite Systems
    Mar 2012 - Mar 2013 · 1 yr 1 mo

    - Build and manage relationships with domestic and international manufacturers - Collect and analyze documents to ensure product compliance with worldwide environmental regulations - Data entry and management in databases - Track and maintain detailed records of data collection - Create internal training documentation, ad hoc reporting, and metrics - Support cross-functional teams on various internal projects as needed

  • Independent Arts Surveyor at WolfBrown
    Mar 2012 - Sep 2012 · 7 mos

    • Serve as the liaison with premier Bay Area arts venues • Facilitate audience surveys balancing presenter & foundational data needs • Data input and analysis for philanthropic grant allocation