Sintra, Lisbon, Portugal
Strategic thinker with skills spanning a variety of industries: Production, Operations, Logistic, Human Resources, Planning, Administrative and Financial. I am a communicative person focused on meeting the needs, demands and problem solving of customers and consumers. I work to achieve these goals together with the team, developing and engaging them in all sector planning activities and striving for continuous improvement.
Planning and organization of Production area to achieve company´s quality standards; Ensure the necessary materials to fulfill production goals and control costs; Industrial equipment maintenance planning and control. Production capactiy increased, Outsourcing project, Reduction of out of stock, Reduction of stocks of raw materials and packaging; Project to increase the number of days for payment with suppliers.
Addressing customers' concerns and resolving complaints; Ensure smooth and efficient service, creating a positive experience for customers.
Management of Production, Logistics, Procurement and Human Resources. Implementation of the OKR method, e-NPS and NPS method; development of the Human Resources area (implementation of performance evaluation, management of routines based on individuals meetings and feedback routine), implementation of Assured Quality (HACCP and Food Safety), implementation of inventory, implementation of Production Planning and Control (PPC).
Development and management of KPIs, application of the classification of production costs directly and indirectly, management control and equipment ceded to customers, budget classification and control, human resources, customer credit and risk analysis and Procurement.
Financial management of two distribution centers simultaneously, manage the annual budget of the websites, with a value above 10 MM per year, responsible for the profitability of equipment ceded to customers, responsible for managing contracts with third parties, manage the area's performance and KPIs indicators, responsible for carrying out stock inventories, management of customer defaults.
Manage the annual budget of the distribution center, responsible for the profitability of equipment ceded to customers, rManage the area's performance and KPIs indicators, responsible for managing contracts with third parties, Responsible for carrying out stock inventories, management of customer defaults.
Management of customer defaults, responsible for managing contracts with third parties, credit analysis, responsible for the profitability of equipment ceded to customers, budget management.