Delhi, India
Head of HR & Sales Operations | Transforming Talent Strategy & Driving Retail Revenue Growth. I am a dual-specialist executive with over 16 years of experience sitting at the intersection of human capital and business performance. My career is defined by building high-performing teams, optimizing multi-million-dollar retail operations, and scaling workplace cultures that lower turnover while boosting profitability. Whether spearheading pan-India and global HR infrastructure or managing US-based sales operations, I align organizational strategy with frontline execution. 🔹 Core Expertise : •HR Leadership: Talent Acquisition, Employee Engagement, PMS Design, Compliance, HCM Payroll Systems. •Sales Operations: Revenue Optimization, Multi-Unit Store Budgeting, Inventory Control, Stock Audits. •Tech Implementations: Darwinbox HRMS Integration, Retail Tech, Data-Driven HR Analytics. •Change Management: Process Streamlining, Conflict Resolution, Incentive Restructuring, Attrition Control. 📈 Proven Career Milestones : •P&L & Revenue Generation: Directed comprehensive retail operations for a major US portfolio, scaling annual revenues to $3M–$4M and executing the brand's first-ever comprehensive physical stock audits. •Turnaround Management & Optimization: Engineered rapid localized strategies that eliminated supply chain and inventory friction points, resulting in a 60% reduction in dead stock within weeks. •Product Line Scalability: Capitalized on predictive consumer analytics and market forecasting to trigger a 100% surge in specialized product sales. •Retention & Engagement: Lowered retail employee turnover by 10% and raised engagement scores by 25% across 92 international/domestic stores and 65 shop-in-shops for premium retail giant Ritu Kumar. •HR Digital Transformation: Successfully launched performance management frameworks and championed the full-scale implementation of Darwinbox HR software. •High-Volume Executive Search: Successfully managed end-to-end recruitment pipelines to close over 180 corporate and retail positions annually. 🏆 Recognitions : •Recipient of the National Achiever’s Award (HR & Sales Operations) •Named HR Future Leader by the Abhigyan Foundation 🎯 I am actively exploring leadership opportunities as a Director / VP of HR, Head of Sales Operations, or Regional Operations Director within progressive retail, consumer goods, or corporate environments. 📧 Let's connect here on LinkedIn, or you can reach me directly at [email protected] to discuss how I can add value to your leadership team.
Responsible for overseeing the daily operations, budgeting, safety, compliance, merchandising needs, personnel and staffing needs of five stores across the United States ranging in revenue from $3-4million dollars per year
Strategy planning
Responsible for the human resource management of 2 International Stores Dubai), 90 stores as well as 65 SIS counters across Pan India.
• Using social media to advertise positions, attract candidates and build relationships with candidates and employers • Developing a good understanding of client companies, their industry, what they do and their work culture and environment • Headhunting - identifying and approaching suitable candidates who may already be in work • Using candidate databases to match the right person to the client's vacancy • Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client • Requesting references and checking the suitability of applicants before submitting their details to the client • Briefing the candidate about the responsibilities, salary and benefits of the job in question • Organizing interviews for candidates as requested by the client • Informing candidates about the results of their interviews • Offering advice to both clients and candidates on pay rates, training and career progression