Greater Philadelphia
Professional, results-driven Technical Analyst motivated to drive projects from start to finish as part of a dynamic team. Expertise in managing all aspects of IT infrastructure such as Windows Server Management, Network Administration, Application Support and Project management. Vast experience in high-volume environments with strong analytical communication and organizational abilities. TECHNICAL SKILLS • Windows Server Management (2008-2019) • Microsoft SQL Server • DNS Implementation • Active Directory Administration • IT Leadership • Routing Protocol expertise • System Upgrades • Basic programing knowledge • Agile/Scrum Methodology • IP address structure • Data Backup • Quality Assurance (QA) & UAT • Project Management • Technical Documentation • Excellent problem-solving abilities • Root cause analysis • Requirement analysis
• 5+ years of administering window server systems architecture, installation, optimization, problem isolation and resolution • Lead all aspects of project, including capacity planning, resource allocation, project documentation, client engagement, and change management • Headed firewall and storage upgrade projects which led to network improvements and savings in cost of storage • Analyzed network data to define usage, disk space availability, or server functions • Performed data backups, OS repairs, spyware removal, virus removal and software upgrades • Developed performance enhancing/monitoring tools to sort out complex issues pertaining to servers and network failures • Responsible for maintaining and deploying security patches to the server environment by following standard patching methodology • Managed Active Directory, DNS, DHCP, HTTP, and FTP • Administered and prepared programs for IP addresses and developed network resources • Implemented and monitored database systems by resolving database related issues for Microsoft SQL Server • Performed routine maintenance or standard repairs • Troubleshooted and resolved application issues escalated from end users • Lead in quality assurance testing for Point of Sale workstation management applications by creating and executing test plans • Provided Level 3 support for various applications and servers • Complete root cause analysis of defects
• Direct software design and development focusing on client needs • Collaborated closely with team members to plan, design and develop solutions using agile/scrum methodology • Modified and tested existing software to correct errors and improve performance