Minneapolis, Minnesota, United States
Leading strategy and operations across multiple lines of business in Specialty Benefits, driving growth, efficiency, and innovation in healthcare solutions.
Service Level Owner
Managing end to end service delivery operations for large health care client in Midwest region Managing client SLA per the contract and emphasis towards service availability, stability and quality Responsible for Support and delivery of yearly enterprise scale platform upgrades to be compliant with mandated regulations and meet client business objectives Manage all delivery projects, with emphasis on issues, risk and elapsed time management Manage the Release schedule, deployment, configuration, nightly batch scheduling and problem management pertaining to proprietary healthcare software system Explore and implement automation opportunities
Performed the role of Engagement Manager for various Optum Health Applications dealing with different Service Managers, Service Directors & Sr Executives and ensured the application service goals are met. Managed the annual budget and met year over year financial goals through the implementation of effective and efficient programs & controls. Handled various claims platforms like Behavioral Health Systems, Dental specialty Benefits, Medicare & Medicaid platforms. Implemented Facets Shared Service Model across Dental, BH and PBH Facets Instances. Supported open enrollment activities including the implementation of new clients and doing capacity assessment of existing systems. Performed the role of Release Entry Framework coordinator & Gatekeeper to ensure all new implementations are implemented properly without negatively impacting the existing business process.
Worked as a Programmer Analyst & Associate for one of the leading healthcare organization in US managing the support, development of one of their applications that handles membership eligibility processing for dental claims.