Mérida, Yucatán, Mexico
I help organizations turn technology into a growth engine. Over my career—rising from QA Tester to SVP of Technology—I’ve led 1,000+ engineers worldwide across software development, QA, automation, SAP, Salesforce, and emerging tech, consistently delivering high-quality solutions that drive revenue and operational efficiency. I specialize in building and scaling high-performing global teams, optimizing delivery organizations, and aligning technology with business strategy to accelerate innovation. Passionate about developing leaders and transforming operations, I thrive at the intersection of strategy, execution, and measurable impact.
Enterprise Quality Engineering leader driving global QA transformation across Life Sciences and regulated environments. Own strategy, execution, and scale of Quality Engineering practices that enable faster delivery, regulatory compliance, and measurable business outcomes. Trusted partner to executive stakeholders across Product, Engineering, and Business. Scope & Leadership o Lead multi-region Quality Engineering organizations across LATAM, India, and the US, supporting mission-critical Life Sciences platforms under GxP and validation requirements. o Own the Quality Engineering strategy, operating model, and roadmap aligned with enterprise and product objectives. o Manage senior QA leaders and managers, building leadership depth and succession readiness. o Drive vendor strategy, capacity planning, and cost optimization while balancing quality, compliance, and margins. Transformation & Execution o Lead the transition from manual QA to modern Quality Engineering, embedding automation, performance, and shift-left practices into enterprise SDLCs. o Architect and scale test automation frameworks (UI, API, data, regression) integrated into CI/CD pipelines while maintaining validation integrity. o Establish performance, reliability, and release readiness standards for regulated systems. o Implement standardized QA governance, SOPs, validation artifacts, and audit-ready processes. o Define and track enterprise quality KPIs, dashboards, and executive reporting. Life Sciences & Regulatory Leadership o Hands-on leadership in GxP, CSV, validation, and audit readiness. o Partner with regulatory, compliance, and business teams to drive risk-based quality strategies and inspection readiness. Business Impact o Accelerated release timelines. o Increased automation coverage while maintaining regulatory compliance. o Improved release predictability and reduced production risk. o Enabled scalable quality practices supporting business growth.
Oversaw the global technology organization, driving innovation, operational excellence, and scalable delivery across all client accounts and service lines. Directed six Centers of Excellence (Guilds), covering diverse technologies and practices: o Product Engineering – Custom software development, cloud modernization, AI/ML solutions o Quality Engineering – Manual, automation, and performance testing, DevOps-enabled QA o Enterprise Solutions – Salesforce, ServiceNow, PEGA, Appian, RPA, Power Platform o Backend Engineering – API development, microservices architecture, and system integrations o Digital Experience – Web and mobile development, UX/UI design, and omnichannel solutions o Gaming – Interactive and gamified applications for enterprise and consumer markets Led a global team of 1000+ consultants across North America and LATAM, ensuring alignment with organizational goals and client expectations. Provided strategic leadership to drive: o Revenue growth and client expansion o Gross margin and operational efficiency improvements o Standardized delivery processes and governance frameworks Oversaw revenue and margin performance, including: o Financial forecasting and budget planning o Profitability and utilization management o Margin improvement initiatives across accounts and delivery centers Partnered closely with the executive team to define and execute technology strategy, fostering innovation and developing proprietary accelerators to increase speed-to-value for clients. Championed delivery excellence through process improvements, standardized reporting, and enhanced KPI monitoring (utilization, billability, and delivery quality). Strengthened client relationships through executive-level engagement, account growth initiatives, and solutioning oversight for key enterprise opportunities. Drove a culture of continuous improvement, innovation, and knowledge sharing across the global delivery organization.
• Directed and managed two distinct guilds covering diverse technologies: o Quality (manual, automation, performance testing) o Enterprise solutions (SAP, SalesForce, ServiceNow, PEGA, Appian, RPA, SharePoint, PowerApps) • Led a combined team of 700+ consultants across multiple Americas locations, ensuring alignment with organizational objectives. • Provided strategic leadership to drive: o Revenue growth o Margin improvements o Operational efficiency, enhancing business performance • Managed revenue and margin, overseeing: o Financial planning o Budgeting • Forecasting for optimized profitability • Reviewed key performance metrics: • Utilization targets • Days to staff • Billability rates • Margin improvements • Implemented strategies for financial success. • Collaborated with finance and accounting teams for accurate financial tracking and reporting, facilitating informed decision-making. • Fostered client relationships, delivering tailored solutions driving value and ROI. • Conducted regular client meetings, presentations, and business reviews, ensuring alignment with client expectations. • Collaborated cross-functionally to drive alignment, synergy, and operational excellence. • Communicated with senior leadership, providing insights and recommendations for strategic decision-making. • Promoted a culture of continuous improvement and innovation, driving adoption of best practices and emerging technologies. • Implemented process improvements, efficiency measures, and quality initiatives to enhance service delivery and customer satisfaction.
• Responsible of a team of 400+ QA Testers, Performance Engineers and Quality Engineers across 3 Mexican locations, Argentina, Brazil and the US • Developed yearly objectives and budget for the practice • Used data analysis to improve application usefulness and accuracy. • Created a ́project cost calculator to identify the various revenue and margin leakages for the firm • Team member assignment on new and existing engagements • Follow up on projects risks as well as problem resolution • Creation of a full QA Practice that includes team members from different places in the globe • Execution of test cases as well as creating metrics to calculate progress • Decision making in regards of hiring or letting people go depending on the current needs • Unassigned team member management (Bench control) • Generated QA best practices and standards for the whole firm • Assisted Sales and support groups in order to attract more openings to the firm • Managed the revenue and margin generated by the whole practice • Proposed new payment methods as well as benefits for the firm for our US and Mexico team members • Always available for any potential issues that could show up for the practice • Problem solving skills, oriented to fix the root cause rather than the issue that is just presented • Worked very closely with other Practices (Development, Delivery Leading, UI/UX, Reporting Services, etc) in order to deliver best quality projects as a team and not as individual practices • Worked on multiple team projects while managing testing resources. • Experienced in the educational, retail, logistics, loyalty, technology, communications and warranty services. • Handled promotions, layoffs, hiring’s, • Created QA’s career path and implemented it • Followed up on employee’s performance and also implemented performance improvement programs • Supervise more than 50 clients with the help of 5 QA Directors whom are direct reports
• Lead a large team of 150 people • Participated in training's as a Quality Engineer to learn the test automation side of the practice • Worked with sales to attack new customers • Managed multiple projects at the time. • Created templates for Performance Improvement Plans that were used company wise • Participated on board review meetings to show our numbers • Created training curses to develop new talent • Helped recruiting to identify talent from different sources • Participated on QBR reviews with customers • Facilitated and executed plans to handle internal and external escalations • Hired 3 times the size of my team during this period (started with 50 consultants) • Implemented QA SDLC from scratch using Agile and Waterfall methodologies • Generated dashboards and control gates to manage the practice • Managed our internal bench as well as our productivity as a team • Performed different internal audits to the current engagement to assure the proper follow up of QA best standards • Promoted 5 managers that could handle the day to day work of our team members • Participated on senior leadership training's and forums
• Manage a large team of 30+ people • Worked on Agile oriented projects • Assured that all deliverables were fulfilled with our customers • Worked as a BA for two projects and generated various requirements and user stories • Traveled onsite to the customer's office in Memphis, TN and served as a Project Manager for a few of their major implementations • Created business requirement documents as well as maintained a backlog of user stories to be developed • Performed talent interviews to attract the best talent possible for our project needs • Thorough review and approval of test plans and test strategies generated by my team • Generated for large projects (more than 50 team members) the test plans and test strategies myself • Participated on leadership courses to improve my skills • Created test templates so the rest of the team can use them • Assisted HR on performance review programs and graded my full team
• Lead several teams of minimum 3 QA's up to 10 • Assigned and monitor tasks to team members • Followed up on teams performance and assurance of quality • Trained junior level team members in QA best practices • Provided feedback for performance reviews • Hands on testing by executing test cases myself as well as identifying defects • Followed up with development team lead for defect triaging regarding the team deliverables • Reviewed technical requirements with the business analyst to provide any business logic missing from them • Reviewed and approved the testing approaches for the project • Tested APis and EDI files to assure connections were working as expected for our software • Worked as a performance tester using Load Runner to perform my tests
• Created test cases, test plans and test strategies for a pharmaceutical customer specialized in specialty pharmacy • Follow up on defect detection and tracking • Performed regression tests as well as assist on production releases • Used BA written test case documents to fully test each requirement. This included running multiple iterations of each scenario, adding to the test case documentation appropriately, and fully documenting all successes. • Triaged defects with development teams • Identify the best scenarios to match the requirements from customers • Worked in a waterfall environment • Offered software support for users after implementation.