Spain
Currently pursuing a Master’s in International Hotel Management at Les Roches Global Hospitality Education, focusing on service, leadership, and operational excellence in luxury hospitality. This education builds on a foundation in Business Administration from Universidad Panamericana and specialized studies at Babson College and LSE. Previously worked at Microsoft as a Customer Success Account Manager, enabling digital transformation and fostering value realization through cloud technology. Passionate about integrating innovation, empathy, and excellence to create exceptional experiences that address human needs and deliver impactful results.
In my role at Microsoft, I focused on driving customer success through effective management of program deliveries and fostering strong relationships. By defining outcomes that enhance the performance of cloud technologies, I facilitated successful technology adoption and maximized customer value realization. My efforts in orchestrating resources significantly contributed to clients' digital transformation strategies.
-Designed and executed 4 digital transformation roadmaps for enterprise clients, covering Security, Data & AI, and DevOps -Mapped more than 12 complex business scenarios to Microsoft cloud solutions, accelerating adoption and reducing implementation timelines by 34% -Executed 5 key initiatives impacting customer satisfaction with Microsoft technologies, contributing to a 4.5-point increase in NPS -Aligned business goals with Azure Data & AI solutions for a global consumer goods company, improving operational efficiency by 30% and accelerating sustainability initiatives through advanced data platform deployment.
-Building connections with executives and business and technical decision makers in the assigned account to establish trust and credibility in future interactions. -Developing value-proposition presentations and specialized business plans for customers that drive business outcomes to generate business and upsells. -Developing an understanding the customer industry and top priorities and current transformational strategies for assigned account. -Engaging with internal and external stakeholders on business planning for the assigned account and seting strategic priorities.
- Elaboration of financial statements. - Elaboration of One Pager for investors. - Financial Analysis of marketing and sales strategies.