Barcelona, Catalonia, Spain
With more than a decade in tech and SaaS, I’ve worked across both startups and large enterprises, helping teams use technology and data to solve real business problems. My experience spans clients of all sizes, from small companies to global organizations. Fluent in English, Spanish, and Portuguese, I’ve collaborated with teams across different regions, bringing a practical, data-driven approach to improving performance, scalability, and growth.
• Managed a global portfolio of +100 clients, providing post-sale support from implementation to renewal. • Conducted in-depth analysis and mined insights from client performance data for monthly and annual business reviews using BI tools, preparing detailed reports to present to clients. • Leveraged large datasets and market trends to drive retention, identify opportunities, and guide contract renewals. • Trained clients on using our platform to increase revenue, tailoring strategies with data analysis. • Monitored and reported on the status of the book of business to senior management, leveraging data to proactively identify and address potential issues.
• Managed new and existing clients’ accounts in the IBERIA market, ensuring strategic targets were met. • Covered a book of business with 130+ active and 300+ non-active spenders. • Helped clients measure success and ROI through regular business reviews and campaign analysis. • Proposed tailored suggestions to clients’ needs, diagnosing and solving problems using data analysis. • Drove product adoption through webinars and live demos. • Collaborated closely with Sales to identify upselling and cross-selling opportunities, and with Product and Operations teams to troubleshoot and improve processes.
• Managed a pipeline of 1200+ opportunities, building relationships with at-risk customers from Portugal and Spain to drive retention through all lifecycle stages (onboarding, adoption and renewal). • Utilized Power BI and various reports to segment clients effectively and prioritize focus areas. Conducted regular meetings with leadership to report on overall pipeline health and opportunity renewal status. • Conducted daily outbound reach and responded to inbound inquiries. • Worked cross-functionally with Sales to identify upselling and cross-selling opportunities. • Collaborated with resellers to ensure business retention. • Mentored new team members.