Birmingham, England, United Kingdom
• Compliance of the vehicles; • Manage daily operations; • Manage drivers; • Team leadership; • Allocating drivers accordingly; • Holidays/overtime/sick notes management; • Coordinate vehicle maintenance and compliance; • Ensure compliance with regulations; • Oversee the safety, efficiency and compliance of transport operations; • Liase with stakeholders; • Records keeping; • Resolving conflicts.
Main achievement - Reduced the un-build invoices by 95% • Customer Interaction & Issue Resolution: Handle customer care calls, rectify terminal discrepancies, and proactively support Resource and Reconciliation teams. • Operational Oversight: Manage driver allocation using OilPlanner, prepare reports, and ensure system data accuracy, aligning daily operations with organizational standards. • Administrative Duties: Oversaw driver’s overtime, managed holiday requests, and maintained up-to-date system records.
• Deal with client’s operational queries; • Data input; • Ensure compliance of courier documentation • Ensure fleet size is sufficient to service your clients; • trace and track consignments through to POD and completion
• Customer Care & Driver Support: Liaise with customers, coordinate briefings, route planning, and compliance for driver paperwork and equipment. • System Management: Utilize Microlise and CTMS for tracking and managing vehicle and route efficiency, supporting the FLM and planning team.
Main achievements - Optimised delivery ETA and cost. • Customer Service & Communication: Customer calls, drivers, and subcontractors to ensure clear communication on route schedules and requirements. • Logistics & Route Planning: Plan and optimize multi-drop routes for a fleet of 30-40 vehicles, ensuring compliance with vehicle legislation. Monitor fuel consumption, manage driver schedules, and ensure routes are cost-effective and timely. • Operational Compliance & Team Leadership: Maintain vehicle compliance, manage holiday and sickness schedules, and monitor driver hours. Support team development and act as the primary contact for resolving vehicle or distribution issues.