Tel Aviv District, Israel
Experienced Senior Vice President of Customer Success with a demonstrated history of working in the computer software industry and even more specifically in Cyber Security. Skilled in Technology Business Management, Operations Management, Sales, IT & Security Strategy, Support, and Professional Services. Strong operations professional with a Bachelor of Arts focused on Computer Science.
Established The Post sales org from the ground up recruiting, leading, expanding, and mentoring the Customer Care team globally (100 ppl) in 3 regions (APAC, EMEA, and Americas). Responsible for retaining and growing an ARR of $80M, while maintaining a GRR of 95% and, NRR of over 150% every year. My focus is to: Accelerate success and boost retention by focusing on customer outcomes and value realization throughout the customer life cycle.
Built a global Pre Sales practice from scratch to help the company's Sales effort to sell and increase adoption. Customers successfully adopt and derive value from its SaaS/On-Prem Micro-segmentation Cyber Security solution.
Overall responsibility on the company's product roadmap and feature planning together with the release process and deployment. Initiated and lead the process of pivoting from a remote support tool to a Cyber Security tool for Secure Remote Access, which ended in the acquisition. Built a global customer success practice from scratch to help the company's Customers successfully adopt and derive value from its SaaS/On-Prem Micro-segmentation Cyber Security solution.
Responsible for global Technical Operations & CSMs of search engines & social networks marketing platform with the largest industry international customers including Wall-mart, Target, Expedia, Facebook, eBay, Amazon, etc